What is the Dulux promise?

Dulux promise that their paints will give you the perfect colour with a uniform finish and the coverage stated or they will replace it.

PERFECT COLOUR

Dulux recognise that choosing the perfect colour isn’t always easy. In the unlikely event that you don’t love the final colour, they will replace it under the Dulux Promise.

UNIFORM FINISH

When you paint a wall, you want a good finish. Dulux paints will give you an even uniform finish without patchiness.

COVERAGE STATED

You can be confident in the covering power of Dulux paints. Dulux paint will give the coverage stated in our product information.

HOW TO CLAIM

STEP 1

Contact AkzoNobel Customer Advice Centre within 6 months of purchase

Email:
[email protected]

Call:
0333 222 7070 (Dulux Trade)
0333 222 7171 (Dulux)

Post:
AkzoNobel Customer Advice Centre, The AkzoNobel Building, Wexham Road, Slough, SL2 5DS

STEP 2

Dulux will require the following via email or post.

  • A clear copy of your itemised receipt or invoice showing the details of the selected product that you have purchased, the date of the purchase and the price paid for the selected product;
  • A short description of the issue with the colour, the finish or the coverage stated on the selected product;
  • The postcode of the address at which the selected product has been applied;
  • A photograph of the wall(s) painted with the selected product;
  • The batch number that is printed on the can;
  • Your name and home address where you would like the voucher sent.

STEP 3

Dulux will send a product voucher redeemable at Homebase

Upon validation of the claim, a voucher for the replacement product will be sent to you by post within 28 days.

The voucher will be redeemable at participating retailers for 6 calendar months following the date of issue.

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