Cookie Policy
Current Cookies Policy
What are Cookies?
A cookie is a text file containing small amounts of information which is placed by a website within a computer or device.
Cookies are designed to assist your computer or device to remember something the user has
done within that website e.g. remembering your postcode, or which buttons have been clicked.
Cookies cannot carry viruses or install malware.
By using the Homebase website, mobile website and Apps, you are agreeing to our Privacy and Cookie policies.
You can block cookies by activating the setting on your browser that allows you to refuse the
setting of all or some cookies. However, if you use your browser settings to block all cookies
(including essential cookies) you may not be able to access all or parts of our website.
Why does Homebase use Cookies?
At Homebase we use cookies and similar technologies to facilitate reservations and home
delivery orders and recognise customers and to understand and facilitate the customer browsing
and shopping behaviour. This enables us to understand what elements of our site work well, and
which ones don’t. Our website also employs cookies and similar technologies placed by our
carefully selected third party partners to help provide you with relevant advertising and manage
our commercial relationship with those partners.
Do I have to accept Cookies?
To shop with Homebase on our website, mobile site or apps, cookies need to be enabled on your browser. Cookies are used to offer a personalised experience when browsing the website on your computer, tablet and mobile phone, and are also used by our Apps.
If you change your cookie preferences, you will still be able to browse around the site but certain
functions will not be available, for example you will not be able to place a click and collect or a
home delivery order. Also, by not allowing cookies, some of our standard functionality will not
work, for example deleting certain cookies will remove items from your trolley or sign you out of your Homebase.co.uk account. Also, in the trolley icon at the top right of the web page, it may
appear that you have items in your trolley, although these may actually have been deleted.
If you choose not to allow cookies you may have difficulties in using the Homebase website or Apps.
If you are uncertain about whether you would like to change your cookie settings, please see our
list of Homebase cookies below and how they improve your experience as a customer and to
help you understand how and why we use cookies.
Are Cookies used on web, tablet and apps?
Yes, cookies, or other data storing devices are used on all of our digital channels (web, mobile,
tablet and Apps).
How long do you keep Cookies for?
On the whole we only keep cookies for the duration of your visit to one of the Homebase
channels (website, mobile website etc) except where indicated otherwise in the Cookie List.
Please refer to the Cookie List for more information. Cookies placed by third parties may be
retained for longer.
Do Cookies contain my personal information?
No, cookies do not contain confidential information such as your home address, telephone
number or credit card details. Details on information collected by third party cookies can be found
on their websites. Facebook, New Relic, Google Adwords, Google Survey and Analytics.
The Homebase Cookie list
To help you understand how we use cookies, we are providing a list of cookies in use on
Homebase.co.uk, mobile web and Apps.
About this list
We will update this list as we make changes to the shopping experience on our websites, mobile website and mobile applications.
Types of Cookies
Session Cookies
These cookies only last for the duration of your visit to our website. We use session cookies to
help improve your experience with us and to support key activities that you want to undertake on
our website. An example of this is in our website trolley, where session cookies are used to retain
the items you added to the trolley until you are ready to checkout. These cookies are
administered by us and none of your personal data is stored or retained after you have left our
website.
Persistent Cookies
These cookies are written on to your computer’s browser and remain in place until they expire or
you choose to delete them. These cookies are used for two primary purposes:
- Marketing
These cookies are used to measure your engagement with our website. They allow us
change and develop our website to improve your experience with us. We may use this
data to send you communications around areas of interest to you. Our marketing cookies
also allow you to participate in customer surveys, giving you a chance to provide us with
feedback and allowing us to further improve your online experience. You will not received
Marketing communications from us unless you have consented.
- Onsite experience
These cookies are used to support your experience on our website, such as the ability for
you to leave product reviews, and to measure how you respond to enhancements that we
test from time to time.
Site cookies - Enable site functionality to give customer the best experience
on the homebase.co.uk website
|
Cookie Name |
Persistence |
Description |
|
csrf_token |
Session |
Helps prevent Cross Site forgery requests |
|
ADRUM |
Session |
App Dynamics ‐ Helps monitor page load speeds |
|
ADRUM_BT* |
Variable (has been 9999 or 1 day) |
App Dynamics ‐ error tracking |
|
CheckoutHandoverToken_V1 |
Session |
Verify Checkout handover token |
|
ElysiumBasket{{sitename}}_V6 |
1 month |
Store items in the basket |
|
emailReEngagementCookie |
5 years |
Prevent email popup signup continuously showing |
|
locale_V6 |
1 year |
Tracks locale of user |
|
nc_clr |
Session |
Checkout locale for templates |
|
nc_s |
Session |
Checkout session ID |
|
NSC_* |
Session |
Routing data to servers |
|
preservedReferer_V6 |
Session |
Tracking affiliate referrers |
|
RELOAD_BASKET |
1 year |
Clear a basket after a successful order |
|
user_id_V6 |
1 hour on desktop unless overwritten by site config SesionTimeoutInSeconds; 30 days on mobile |
Keeps a customer logged in |
|
utm_campaign_V6 |
30 days |
Fraud prevention data analysis |
|
utm_medium_V6 |
30 days |
Fraud prevention data analysis |
|
utm_source_V6 |
30 days |
Fraud prevention data analysis |
|
wtid |
3 years |
Fraud checking |
|
actualOptanonConsent |
1 year |
Track customer’s choice on cookies |
|
__cfduid |
30 days |
Uptime analysis and response time for the site |
|
_ED0FC_V6 |
1 year |
Logging failed sessions |
|
affil_V6 |
30 days |
Track sales via affiliate links |
|
chumewe_sess |
4 hours |
Assign unique identifier to the session |
|
chumewe_user |
5 years |
Assign a unique identifier to the user |
|
thgUserId |
2 years |
Unifies sessions for a single user if they are not logged in |
|
user_transaction_ids |
2 years |
Preventing duplication of IDs |
|
mobile_V6 |
Session |
Transitions mobile and desktop sessions |
|
RememberMe_{{sitename}}_V6 |
5 years |
Maintains username field on log out |
|
obfuscatedToken_V6 |
1 day |
Dynamic opt‐in |
Google Analytics - Used to understand customer interactions on the website
and also identify struggles to aid improvement to site. No personal identifiable
information is captured.
|
Cookie Name |
Persistence |
Description |
|
c_gtm_UA[1]121623538-1 |
1 minute |
Google Analytics account ID |
|
_ga |
2 years |
Google Analytics - Used to distinguish users. |
|
_gid |
1 day |
Google Analytics - Used to distinguish users. |
|
_gat_UA‐ 121623538‐1 |
1 day |
Google Analytics – Limits the amount of data recorded |
|
gaVisitId |
It is set in GTM and used in the GA settings variable to assign the unique identifier to the user’s session. It be put into whichever category the other GA and tracking / analytics cookies are put into. |
Google Analytics – Assigns a unique identifier to the user’s session |
Third party cookies
Homebase uses a variety of carefully selected third parties to provide certain services to improve the service we offer to you. Some of these third parties use cookies. Third party cookies are those that are set by a domain different to the one that the user is visiting.
Homebase also provides links to external third party websites and you may choose to click
through to these sites. If you do so, these third party sites may send cookies to your browser. We
do not control the setting of, and accept no liability in connection with, these cookies – please
look at the cookies policies on the respective websites for more information about what they do
with cookies and how you manage them.
About this list
This list includes cookies deployed by third parties on our websites.
New Relic - Performance Monitoring
|
Cookie Name |
Persistence |
Description |
|
JsessionId |
Session |
Session identifier to help monitor performance of website |
Facebook - Third party remarketing tool and social interactions on site
|
Cookie Name |
Persistence |
Description |
|
Various Facebook.com cookies. Please see more detail here. |
Used for remarketing/social interactions with Facebook |
Google AdWords - Third party remarketing tool
|
Cookie Name |
Persistence |
Description |
|
Various google.com cookies. Please see more detail here. |
Used for remarketing to customer post visit to homebase.co.uk |
Live Person
|
Cookie Name |
Persistence |
Description |
|
LPSessionID |
Session |
Online Chat functionality |
|
LPSID‐nnnnnnnn |
Session |
Unique session identifier for online chat |
|
lpTestCookiennnnnnnn |
Session |
Tests whether the browser will accept cookies |
|
LPVID |
2 years |
Unique visitor identifier |
|
LPVisitorID |
2 years |
Online chat functionality |
Homebase share tools
We offer our customers the ability to share products on social networking sites such as
Facebook. If you take the opportunity to share content in this way, the social network may send
cookies to your browser. We do not control the setting of, and accept no liability in connection
with, these cookies – please look at the social network’s websites for more information about
what they do with cookies and how you can manage them.
Homebase on social networks
We have a variety of pages on social networking sites such as Facebook. If you use these
pages, the hosting sites may drop cookies onto your devices. We do not control the setting of,
and accept no liability in connection with, these cookies – please look at the third-party websites
for more information about what they do with cookies and how you can manage them.
From time to time Homebase may run competitions or other applications within Facebook or
other social networking site, these applications may drop cookies onto your devices and you are
advised to read the terms of the application for more information.
Managing your Cookies
You have different options to manage the cookies on your computer or device
You can change your browser settings to prevent cookies from being accepted, or, depending on
which browser you are using, you might be able to receive an alert when a website is trying to
place one on your browser. With most browsers you can allow first party cookies to be set but
refuse third party cookies.
Blocking cookies
Your browsers ‘help’ menu should tell you how to block cookies or change your cookie settings.
How you adjust your browser will depend on the browser you are using.
Deleting cookies
You can delete cookies stored in your browser by using a function in your browser. Whilst this
does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies
after you have been online. This function is often known as ‘clearing cookies’.
Clearing cookies
Clearing your cookies on one browser of one device does not automatically clear them on
another. You need to clear all browsers on all channels independently.
Helpful Information
You can find some helpful information about cookies on:
(Homebase is not responsible for the content of external websites. This link will open in a new
window.)
By using the Homebase website, mobile website and Apps, you are agreeing to our Privacy
Policy and Cookie Policy and consent to the use of cookies and similar technologies by us
and our carefully selected third party partners as described in these policies.
If you do not agree to such use, please adjust your settings as set out above.
You can manage the cookies on your computer through your internet browser, using the links provided below.
Remember that the choices you make in managing the cookies on your browser may impact the
experience you have when visiting our website, and other websites.
Browser settings
