How can we help you?
Our team are online Monday to Sunday 09:00 to 18:00 to help with your queries.
Call us on 0333 003 7084
Or use our contact form to submit your query.
If you’ve purchased an item in store or would like to return your item to store for a refund, please contact your local store. For the latest opening hours and contact information, please see our store locator.
What are your opening times?
All our stores across the UK are open and we encourage everyone to be respectful of other shoppers and our team. For our latest opening times, please see our store locator.
Can I Click & Collect?
Click & Collect is available across a selected range of products, offering a collection service from store within one hour. Orders can be collected from your local store in line with their opening times.
Once you have placed your Click & Collect order you should expect:
· To receive an email, which confirms your Homebase collection store is busy picking your order.
· To receive a confirmation text or call from the store once your order is ready to collect. Please do not travel to store until you have received this confirmation.
· Collection of your order within one hour at the customer services desk in store, using your order reference number found on your confirmation text message.
Please also note, if your order includes an age restricted product you will be required to show photographic ID.
Are home deliveries running as usual?
Yes – our home delivery service has been adapted to keep our teams and customers safe during this time. All items will be delivered by drivers wearing face coverings, unless exempt, and following a contact-free process where possible.
My order has been delayed; can I get a refund?
Firstly, we’re really sorry we’ve let you down. If you’ve not received your order and would like a refund, you can make this request here. The money will be back into your account within seven working days of when the request is processed. Please be reassured that every single refund request will be honoured.
My order has been delivered; can I get a refund?
If you aren’t happy with your items and would like an exchange or refund, you can visit your local store where a team member will be happy to help. If opting to return the products we will, of course, also refund the delivery charge you have paid.
Can I get a refund in store?
Yes. You can return your items to store for a refund.
For more information, copies of our policies and additional FAQs, please visit our resources