Returns & Refunds FAQs

How do I cancel my order?

Please contact customer services to cancel your order.


Can I return a product, exchange it or get a refund?

Information is available in our returns policy.


Which products are excluded from the returns policy?

Items excluded from our returns policy will identified in the product description.
Please see our returns page for full details.


How long do I have to return an item?

Please see our returns page for full details.


Is there a charge for returning a product?


Returns are free of charge. Please see our returns page for full details.

When will I be credited for my return?

Once the goods have been collected, it will usually take 7 days for the refund to process back to the issuing card.


I have not received my refund?

Please allow 7 days from cancellation or collection date for the refund to be process back to the issuing card, if 7 days have passed then please contact customer service to confirm the refund has been processed.


I have received an incorrect item?

If you have received an incorrect item, please contact customer service to arrange for the correct item to be delivered. Please see our returns page for full details.


I am unhappy with the quality of my item, what do I do?

Contact customer services who will be happy to arrange return or replacement under our returns policies, (see our returns page).


How do I arrange a replacement item?

Contact customer services to discuss your options under our returns and refund policies, (see our returns page).


Can I return a home delivery item back to my local Homebase store?

For smaller items (excluding ‘online exclusive’ products) you may return these to store for a refund if bought online.
For all other items please contact customer services for a collection.


I have lost my receipt?

Your order number can be used in the absence of a receipt.