Milton Keynes

What are Cookies?

A cookie is a text file containing small amounts of information which is placed by a website within a computer or device through your web browser; the cookie is subsequently sent back to the same website by the browser.

Cookies are designed to assist your computer or device to remember something the user has done within that website e.g. remembering that the user has logged in, or which buttons have been clicked.

There are specific cookies related to knowing a user is logged in or not. These are known as authentication cookies. Authentication cookies are important for the website to know what information to show you, or if it needs to ask you to log in.

Cookies cannot carry viruses or install malware.

By using the Homebase website, mobile website and Apps, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please see the Managing Your Cookies section for details on how to adjust your settings.

Why does Homebase use Cookies?

At Homebase we use cookies and similar technologies to facilitate reservations and home delivery orders and recognise customers and to understand and facilitate the customer browsing and shopping behaviour. This enables us to understand what elements of our site work well, and which ones don’t. We use this information to improve our website and Apps to offer the best shopping experience for you, our customers. Our website also employs cookies and similar technologies placed by our carefully selected third party partners to help provide you with relevant advertising and manage our commercial relationship with those partners.

Do I have to accept Cookies?

To shop with Homebase on our website, mobile site or apps, cookies need to be enabled on your browser. Cookies are used to offer a personalised experience when browsing the website on your computer, tablet and mobile phone, and are also used by our Apps.

If you choose not to allow cookies you may have difficulties in using the Homebase website or Apps.

If you are uncertain about whether you would like to change your cookie settings, please see our list of Homebase cookies below and how they improve your experience as a customer and to help you understand how and why we use cookies.

Are Cookies used on web, tablet and apps?

Yes, cookies, or other data storing devices are used on all of our digital channels (web, mobile, tablet and Apps).

How long do you keep Cookies for?

On the whole we only keep cookies for the duration of your visit to one of the Homebase channels (website, mobile website etc) except where indicated otherwise in the Cookie List. Please refer to the Cookie List for more information. Cookies placed by our carefully selected third party partners may be retained for longer.

Do Cookies contain my personal information?

No, cookies do not contain confidential information such as your home address, telephone number or credit card details. However, Homebase does not control what information is stored by third party cookies.

The Homebase Cookie list

To help you understand how we use cookies, we are providing a list of cookies in use on Homebase.co.uk, Homebase.ie, mobile web and Apps.

About this list

We will update this list as we make changes to the shopping experience on our websites, mobile website and mobile applications.

Types of Cookies

Session Cookies

These cookies only last for the duration of your visit to our website. We use session cookies to help improve your experience with us and to support key activities that you want to undertake on our website. An example of this is in our website trolley, where session cookies are used to retain the items you added to the trolley until you are ready to checkout. These cookies are administered by us and none of your personal data is stored or retained after you have left our website.

Persistent Cookies

These cookies are written on to your computer’s browser and remain in place until they expire or you choose to delete them. These cookies are used for two primary purposes:

  • Marketing

    These cookies are used to measure your engagement with our website. They allow us change and develop our website to improve your experience with us. We may use this data to send you communications around areas of interest to you. Our marketing cookies also allow you to participate in customer surveys, giving you a chance to provide us with feedback and allowing us to further improve your online experience.

  • Onsite experience

    These cookies are used to support your experience on our website, such as the ability for you to leave product reviews, and to measure how you respond to enhancements that we test from time to time.

Site cookies - Enable site functionality to give customer the best experience on the homebase.co.uk website

Cookie Name Persistence Description
ApplicationGatewayAffinity Session Enables web browser traffic to be kept assigned to single server during certain sections of website
CookieBannerDisplay 30 Days Enables the cookie notification banner displayed to not be shown on every page load
StockLevelActive 3 Months Used to activate and deactivate stock information on website
ASP.NET_SessionId Session Contains Unique ID value to track a customer's session when browsing website
Bunnings.Device Session Enables the optimum version of website to display for customer device
Bunnings.NearestStoreID 1 year Contains the ID for customer's local store
Bunnings.NearestStoreIsRemote 1 year Cookie set but not used within UK region
Bunnings.NearestStoreName 1 year Contains the name for customer's local store
Bunnings.NearestStoreNumber 1 year Contains the ID for customer's local store
Bunnings.Region 1 year This identifies the website shown
Bunnings.FirstVisitInSession Session Determines if page visited by customer is first in session
DisableRightCouponAdware 1 year This prevents adware on a user's browser from being displayed on website
RequestVerificationToken Session Helps prevent Cross Site forgery requests
__cfduid 1 year Used by Cloudflare CDN for website to identify trusted web traffic
_minicart 1 year Shows updated minicart for returning customers
Bunnings.Anonymus.Cart ID 1 year Set and get the cart id of the current anonymous customer
Bunnings.Location 1 year Set and get the geolocation of the current customer. The location cookie value will be replaced by the geolocation of the nearest store if the customer changed a store
IsNearestStoreSetOnPageLoad Session This is to help to reload the page based on cookie on first load of geolocation and stop continues loading
AntiXsrfToken 1 year Helps prevent Cross Site forgery requests

Google Analytics - User to understand customer interactions on the website and also identify struggles to aid improvement to site. No personal identifiable information is captured.

Cookie Name Persistence Description
_dc_gtm_UA-71841207-1 1 minute Google Analytics account ID
_ga 2 years Google Analytics - Used to distinguish users.
_gid 1 day Google Analytics - Used to distinguish users.
Various

Third party cookies

Homebase uses a variety of carefully selected third parties to provide certain services to improve the service we offer to you. Some of these third parties use cookies. Third party cookies are those that are set by a domain different to the one that the user is visiting.

Homebase also provides links to external third party websites and you may choose to click through to these sites. If you do so, these third party sites may send cookies to your browser. We do not control the setting of, and accept no liability in connection with, these cookies – please look at the cookies policies on the respective websites for more information about what they do with cookies and how you manage them.

About this list

This list includes cookies deployed by third parties on our websites. By using the Homebase website, mobile website and Apps, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please see the Managing Your Cookies section for details on how to adjust your settings.

Fresh Relevance - Third party tracking used to optimise email marketing campaigns

Cookie Name Persistence Description
tms_VisitorID 2 years Fresh Relevance Visitor ID
tms_wsip 30 Mins Fresh Relevance Indicator of Modern browser

New Relic - Performance Monitoring

Cookie Name Persistence Description
JsessionId Session Session identifier to help monitor performance of website

Facebook - Third party remarketing tool and social interactions on site

Cookie Name Persistence Description
Various Facebook.com cookies Used for remarketing/social interactions with Facebook

Google AdWords - Third party remarketing tool

Cookie Name Persistence Description
Various google.com cookies Used for remarketing to customer post visit to homebase.co.uk

Google Consumer Survey - Third party survey provider. Enables random sampling of visitors to be displayed a survey asking for feedback

Cookie Name Persistence Description
Various google.com cookies Used to identify if survey should be shown to user based on customer activity and random sampling

Homebase share tools

We offer our customers the ability to share products on social networking sites such as Facebook. If you take the opportunity to share content in this way, the social network may send cookies to your browser. We do not control the setting of, and accept no liability in connection with, these cookies – please look at the social network’s websites for more information about what they do with cookies and how you can manage them.

Homebase on social networks

We have a variety of pages on social networking sites such as Facebook. If you use these pages, the hosting sites may drop cookies onto your devices. We do not control the setting of, and accept no liability in connection with, these cookies – please look at the third-party websites for more information about what they do with cookies and how you can manage them.

From time to time Homebase may run competitions or other applications within Facebook or other social networking site, these applications may drop cookies onto your devices and you are advised to read the terms of the application for more information.

Managing your Cookies

You have different options to manage the cookies on your computer or device.

You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.

Changing preferences

If you change your cookie preferences, you will still be able to browse around the site but certain functions will not be available, for example you will not be able to place a reservation or a home delivery order, set up a new account or access an existing account. Also, by not allowing cookies, some of our standard functionality will not work, for example deleting certain cookies will remove items from your trolley or sign you out of your Homebase.co.uk account. Also, in the trolley icon at the top right of the web page, it may appear that you have items in your trolley, although these may actually have been deleted.

Blocking cookies

Your browsers ‘help’ menu should tell you how to block cookies or change your cookie settings. How you adjust your browser will depend on the browser you are using.

Deleting cookies

You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as ‘clearing cookies’.

Clearing cookies

Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.

Helpful Information

You can find some helpful information about cookies on:

www.aboutcookies.org

(Homebase is not responsible for the content of external websites. This link will open in a new window.)

By using the Homebase website, mobile website and Apps, you are agreeing to our Privacy Policy and Cookie Policy and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies.

If you do not agree to such use, please adjust your settings as set out above.

You can manage the cookies on your computer through your internet browser, using the links provided below.

Remember that the choices you make in managing the cookies on your browser may impact the experience you have when visiting our website, and other websites.

Browser settings