Cookie policy
What are Cookies?
A cookie is a text file containing small amounts of information which is placed by a website within a computer or device.
Cookies are designed to assist your computer or device to remember something the user has done within that website e.g. remembering your postcode, or which buttons have been clicked.
Cookies cannot carry viruses or install malware.
By using the Homebase website, mobile website and, you are agreeing to our Privacy and Cookie policies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Why does Homebase use Cookies?
At Homebase we use cookies and similar technologies to facilitate reservations and home delivery orders and recognise customers and to understand and facilitate the customer browsing and shopping behaviour. This enables us to understand what elements of our site work well, and which ones don’t. Our website also employs cookies and similar technologies placed by our carefully selected third party partners to help provide you with relevant advertising and manage our commercial relationship with those partners.
Do I have to accept Cookies?
To shop with Homebase on our website, mobile site cookies need to be enabled on your browser. Cookies are used to offer a personalised experience when browsing the website on your computer, tablet and mobile phone.
If you change your cookie preferences, you will still be able to browse around the site but certain functions will not be available, for example you will not be able to place a click and collect or a home delivery order. Also, by not allowing cookies, some of our standard functionality will not work, for example deleting certain cookies will remove items from your trolley or sign you out of your Homebase.co.uk account. Also, in the trolley icon at the top right of the web page, it may appear that you have items in your trolley, although these may actually have been deleted.
If you choose not to allow cookies you may have difficulties in using the Homebase website.
If you are uncertain about whether you would like to change your cookie settings, please see our list of Homebase cookies below and how they improve your experience as a customer and to help you understand how and why we use cookies.
Are Cookies used on web, tablet?
Yes, cookies, or other data storing devices are used on all of our digital channels (web, mobile, table.)
How long do you keep Cookies for?
On the whole we only keep cookies for the duration of your visit to one of the Homebase channels (website, mobile website etc) except where indicated otherwise in the Cookie List. Please refer to the Cookie List for more information. Cookies placed by third parties may be retained for longer.
Do Cookies contain my personal information?
No, cookies do not contain confidential information such as your home address, telephone number or credit card details. Details on information collected by third party cookies can be found on their websites. Facebook, New Relic, Google Adwords, Google Survey and Analytics.
The Homebase Cookie list
To help you understand how we use cookies, we are providing a list of cookies in use on Homebase.co.uk, mobile web.
About this list
We will update this list as we make changes to the shopping experience on our websites, mobile website and mobile applications.
Types of Cookies
Session Cookies
These cookies only last for the duration of your visit to our website. We use session cookies to help improve your experience with us and to support key activities that you want to undertake on our website. An example of this is in our website trolley, where session cookies are used to retain the items you added to the trolley until you are ready to checkout. These cookies are administered by us and none of your personal data is stored or retained after you have left our website.
Persistent Cookies
These cookies are written on to your computer’s browser and remain in place until they expire, or you choose to delete them. These cookies are used for two primary purposes:
- Marketing
These cookies are used to measure your engagement with our website. They allow us change and develop our website to improve your experience with us. We may use this data to send you communications around areas of interest to you. Our marketing cookies also allow you to participate in customer surveys, giving you a chance to provide us with feedback and allowing us to further improve your online experience. You will not receive Marketing communications from us unless you have consented.
- Onsite experience
These cookies are used to support your experience on our website, such as the ability for you to leave product reviews, and to measure how you respond to enhancements that we test from time to time.
Site cookies - Enable site functionality to give customer the best experience on the homebase.co.uk website
|
Cookie Name |
Persistence |
Description |
|
csrf_token |
Session |
Helps prevent Cross Site forgery requests |
|
ADRUM |
Session |
App Dynamics ‐ Helps monitor page load speeds |
|
ADRUM_BT* |
Variable (has been 9999 or 1 day) |
App Dynamics ‐ error tracking |
|
CheckoutHandoverToken_V1 |
Session |
Verify Checkout handover token |
|
ElysiumBasket{{sitename}}_V6 |
1 month |
Store items in the basket |
|
emailReEngagementCookie |
5 years |
Prevent email popup signup continuously showing |
|
locale_V6 |
1 year |
Tracks locale of user |
|
nc_clr |
Session |
Checkout locale for templates |
|
nc_s |
Session |
Checkout session ID |
|
NSC_* |
Session |
Routing data to servers |
|
preservedReferer_V6 |
Session |
Tracking affiliate referrers |
|
RELOAD_BASKET |
1 year |
Clear a basket after a successful order |
|
user_id_V6 |
1 hour on desktop unless overwritten by site config SesionTimeoutInSeconds; 30 days on mobile |
Keeps a customer logged in |
|
utm_campaign_V6 |
30 days |
Fraud prevention data analysis |
|
utm_medium_V6 |
30 days |
Fraud prevention data analysis |
|
utm_source_V6 |
30 days |
Fraud prevention data analysis |
|
wtid |
3 years |
Fraud checking |
|
actualOptanonConsent |
1 year |
Track customer’s choice on cookies |
|
__cfduid |
30 days |
Uptime analysis and response time for the site |
|
_ED0FC_V6 |
1 year |
Logging failed sessions |
|
affil_V6 |
30 days |
Track sales via affiliate links |
|
chumewe_sess |
4 hours |
Assign unique identifier to the session |
|
chumewe_user |
5 years |
Assign a unique identifier to the user |
|
thgUserId |
2 years |
Unifies sessions for a single user if they are not logged in |
|
user_transaction_ids |
2 years |
Preventing duplication of IDs |
|
mobile_V6 |
Session |
Transitions mobile and desktop sessions |
|
RememberMe_{{sitename}}_V6 |
5 years |
Maintains username field on log out |
|
obfuscatedToken_V6 |
1 day |
Dynamic opt‐in |
Google Analytics - Used to understand customer interactions on the website and also identify struggles to aid improvement to site. No personal identifiable information is captured.
|
Cookie Name |
Persistence |
Description |
|
c_gtm_UA[1]121623538-1 |
1 minute |
Google Analytics account ID |
|
_ga |
2 years |
Google Analytics - Used to distinguish users. |
|
_gid |
1 day |
Google Analytics - Used to distinguish users. |
|
_gat_UA‐ 121623538‐1 |
1 day |
Google Analytics – Limits the amount of data recorded |
|
gaVisitId |
It is set in GTM and used in the GA settings variable to assign the unique identifier to the user’s session. It be put into whichever category the other GA and tracking / analytics cookies are put into. |
Google Analytics – Assigns a unique identifier to the user’s session |
Third party cookies
Homebase uses a variety of carefully selected third parties to provide certain services to improve the service we offer to you. Some of these third parties use cookies. Third party cookies are those that are set by a domain different to the one that the user is visiting.
Homebase also provides links to external third party websites and you may choose to click through to these sites. If you do so, these third party sites may send cookies to your browser. We do not control the setting of, and accept no liability in connection with, these cookies – please look at the cookies policies on the respective websites for more information about what they do with cookies and how you manage them.
About this list
This list includes cookies deployed by third parties on our websites.
Facebook - Third party remarketing tool and social interactions on site
|
Cookie Name |
Persistence |
Description |
|
Various Facebook.com cookies. Please see more detail here. |
Used for remarketing/social interactions with Facebook Enables the playback of embedded Facebook videos. |
Twitter - Third party remarketing tool and social interactions on site
|
Cookie Name |
Persistence |
Description |
|
Various Twitter.com cookies. Please see more detail here. |
Enables the playback of embedded Twitter. If logged in to Twitter, reports engagement to Twitter. |
YouTube - Third party remarketing tool and social interactions on site
|
Cookie Name |
Persistence |
Description |
|
Various Youtube.com cookies. Please see more detail here. |
Enables the playback of embedded YouTube. If logged in to YouTube, reports engagement to YouTube. |
Google AdWords - Third party remarketing tool
|
Cookie Name |
Persistence |
Description |
|
Various google.com cookies. Please see more detail here. |
Used for remarketing to customer post visit to homebase.co.uk |
Leaving product reviews - information on persistent cookies set by PowerReviews and third parties on the PowerReviews Network
|
Purpose of Cookie |
Alternative (if you disable, block or opt-out) |
|
To enable anonymous analytics & measurement reporting to improve the user experience and product. (“PowerReviews Network Cookie”) |
If cookies are disabled or blocked then users will not be tracked via an anonymous unique identifier. |
|
To enable user-generated content submission |
If cookies are disabled, you might not be able to submit reviews, questions, answers, and other forms of UGC. |
|
To operate PowerReviews services. |
If cookies are disabled then the service cannot track reviews user have submitted or voted on, which may impact the ability to perform these actions. |
Leaving feedback - information on persistent cookies set by Mopinion
|
Cookie Name |
Persistence |
Description |
|
AWSALB & AWSALBCORS |
7 days |
Used for load balancing |
|
SQsession |
30 minutes |
Used to keep track of a user’s session in regard to form metrics recordings. |
|
MSopened & MSopened.[form_key] |
30 days |
Registration that the form has been opened |
|
MSFeedbackSent & MSFeedbackSent.[form_key] |
30 days |
Registration that feedback was sent |
Homebase share tools
We offer our customers the ability to share products on social networking sites such as Facebook. If you take the opportunity to share content in this way, the social network may send cookies to your browser. We do not control the setting of, and accept no liability in connection with, these cookies – please look at the social network’s websites for more information about what they do with cookies and how you can manage them.
Homebase on social networks
We have a variety of pages on social networking sites such as Facebook. If you use these pages, the hosting sites may drop cookies onto your devices. We do not control the setting of, and accept no liability in connection with, these cookies – please look at the third-party websites for more information about what they do with cookies and how you can manage them.
From time to time Homebase may run competitions or other applications within Facebook or other social networking site, these applications may drop cookies onto your devices and you are advised to read the terms of the application for more information.
Managing your Cookies
You have different options to manage the cookies on your computer or device
You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.
Blocking cookies
Your browsers ‘help’ menu should tell you how to block cookies or change your cookie settings. How you adjust your browser will depend on the browser you are using.
Deleting cookies
You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as ‘clearing cookies’.
Clearing cookies
Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.
Helpful Information
You can find some helpful information about cookies on: www.aboutcookies.org
(Homebase is not responsible for the content of external websites. This link will open in a new window.)
By using the Homebase website, mobile website, you are agreeing to our Privacy Policy and Cookie Policy and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies.
If you do not agree to such use, please adjust your settings as set out above.
You can manage the cookies on your computer through your internet browser, using the links provided below.
Remember that the choices you make in managing the cookies on your browser may impact the experience you have when visiting our website, and other websites.