Homebase Kitchens - Guarantees and Accredited Installers
At Homebase we believe that every home deserves a dream kitchen.
Homebase Kitchens Guarantees
10 year guarantee
Homebase guarantees that it will, at its option, repair or replace any cabinet carcass, hinges and drawers, handles, doors and panels that suffer a failure due to a defect in the materials or manufacturing process within ten (10) years from the date of purchase.
5 year guarantee
Homebase guarantees that it will, at its option, repair or replace any wire baskets and inserts, waste bins and timber or laminate worktops that suffer a failure due to a defect in the materials or manufacturing process within five (5) years from the date of purchase
General terms for all guarantees
Guarantees apply only to the original purchaser for products that are used for normal domestic use. The guarantees do not apply to products used for commercial purposes such as products installed in business premises or domestic premises connected with a business premises i.e. Holiday lets. The above guarantees do not cover defects caused by, but not limited to, any of the following:
- accident, maltreatment, neglect, improper handling or failure to follow the supplied care directions;
- exposure to direct heat or excessive moisture; and
- alterations, modifications, repair or use of the product which is inconsistent with the supplied product instructions.
How to claim
To make a claim under the guarantee, please contact the Homebase store you purchased your Homebase kitchen from. Please ensure you can validate proof of purchase in the form of a receipt or other documentation received upon buying your kitchen. To make a claim under the guarantee, you will also need to provide proof that the house in which the product is installed is your primary residence (e.g. utility bills or council rate notices). To make a claim against this guarantee, you must contact Homebase during the applicable guarantee period:
Guarantee Claims: HHGL Limited, Witan Gate House,
500-600 Witan Gate, Milton Keynes, MK9 1BA
How Homebase will fulfil guarantee claims
Homebase will honour all valid claims made under this guarantee by either repairing or replacing (at Homebase’s option) the defective product. For claims under this manufacturers’ guarantee Homebase will not be responsible for removal, installation, reinstallation, set up or any other costs associated with a claim.
The benefits given by this guarantee are additional to other rights and remedies that you may have under law. Our goods come with guarantees that cannot be excluded under United Kingdom and Irish Consumer law, your statutory rights remain unaffected.
You can either install your kitchen yourself or allow us to take the hassle out of installing for you. We have partnered with the brilliant team at HOMEPROJECTS - experts in home installation. The HOMEPROJECTS team of trusted tradesmen will expertly install your kitchen and appliances, including flooring, tiling, electrics and plumbing. They'll even remove your old kitchen for you.
Your Kitchen installation made easy. At Homebase, we want to take all the hassle out of creating and installing the kitchen you will love. Which is why we’ve partnered with the brilliant team at HOMEPROJECTS, the experts in home installations. Known for precise workmanship and outstanding service, they will quickly and efficiently turn your dream Homebase kitchen into a reality. The team of trusted tradesmen will expertly install your kitchen and appliances, including flooring, tiling, electrics and plumbing. They’ll even remove your old kitchen for you.
Why you'll feel completely at home with our service
- A full technical survey before any works starts, avoids unexpected problems
- We ensure all our installers are covered by full public liability insurance, are compliant with all legislation and are fully vetted with DBS clearance
- You can talk to our Customer Experience Team at any stage of the process
- All work is covered by a comprehensive two-year workmanship guarantee
*Customers pay HOMEPROJECTS directly. The HOMEPROJECTS guarantee covers any installation defect that is due to a failure in workmanship within the 2 year guarantee period. Guarantee applies only to the original purchaser for installations within normal domestic use. The guarantee does not apply to commercial properties, such as installations within business premises or domestic properties connected with business premises, e.g.holiday lets or rentals. The guarantee does not cover defects caused by, but not limited to: accident, maltreatment, neglect, improper handling, installation modification.
Selected regions only see in-store for details.