Home delivery

 

Please remember

Providing your mobile number when you place an order helps us to send you updates on your delivery via text message.

Delivery costs for your order will be shown in the basket

 

Home delivery

What type of products are included? When will my items be delivered?
Free delivery
  • Wallpaper and paint samples
  • Flooring samples
Deliveries are usually made Monday to Saturday (excluding Bank Holidays) 7am-8pm. Usually delivered within 3 days of ordering.
Small item standard delivery from £3.95 per order (6.95 for Saturday) Smaller items under 30kg that can be carried by one person, e.g...
  • Wallpaper
  • Taps
  • Lighting
  • Tools
Deliveries are usually made Monday to Saturday (excluding Bank Holidays) 7am-8pm. Depending on your order, you may also get a choice of delivery time slot. Usually delivered within 3 days of ordering. You will receive an SMS on the morning of your delivery confirming a 1 hour delivery time slot.
Small item express delivery including next and named day £6.95 per order Smaller items under 30kg that can be carried by one person, e.g...
  • Wallpaper
  • Taps
  • Lighting
  • Tools
Deliveries are usually made Monday to Saturday (excluding Bank Holidays) 7am-8pm. Depending on your order, you may also get a choice of delivery time slot. You will receive an SMS on the morning of your delivery confirming a 1 hour delivery time slot. Available on selected items, order by 2pm.
Large item delivery £8.95 per order Larger items over 30kg that require two people to carry them, e.g...
  • Baths
  • Large garden furniture
  • Flooring
  • Sheds
As soon as your items are ready for dispatch, we'll contact you to agree a delivery date and time**
Your delivery will need to be signed for. Usually delivered from 7 days. For orders of bathrooms, kitchens and fitted bedrooms, you will receive a 4 hour confirmation delivery time-slot the day before the agreed delivery date. Orders for furniture will receive a 2 hour confirmation delivery time-slot via SMS the day before delivery and a call from the delivery driver on the day of delivery. Product pages will show a more accurate delivery time*
Some items will be delivered direct from the manufacturer, you will receive a call within a few days to arrange your delivery.
Large item express delivery £19.99 Selected large kitchen appliances (look out for the words 'express delivery' in the product name'). The delivery cost is included within cost of the product. Deliveries are usually made Monday to Saturday (excluding Bank Holidays) 7am-9pm. Usually delivered within 2 days of ordering. Product pages will show a more accurate delivery time*
Delivery on bathrooms, kitchens, bedrooms £3.95 Kitchens, bathrooms and fitted bedrooms designed and ordered in store. When your items are ready for despatch we will contact you by text, email or phone to book a delivery time-slot. You will be allocated a 2 hour delivery time-slot 4 days before the day of delivery, and the delivery driver will contact you on the day of delivery.
Express delivery on kitchens and bathrooms £19.99 Express kitchen and bathroom ranges that are ordered in store. Delivered within 2 weeks.
See our home delivery FAQ

No matter how many items you want, you only pay a single delivery charge per order.

 

Delivery to your local store

For selected items you can pay online and collect from your local store the next day if the store does not currently have stock of the items you require. If your chosen item is eligible you will be shown the 'Order to collect' option at the checkout page.

What type of products are included? When will my items be ready for collection?
Free delivery Smaller items under 30kg that can be carried by one person, e.g...
  • Wallpaper
  • Taps
  • Lighting
  • Tools
Collect in store usually within 7 days. The store will contact you when your order is ready to collect. Any queries please ring our call centre on 0345 077 8888.
 

Reserve online & collect from store in just 1 hour

What type of products are included? When will my items be ready for collection?
Free collection Smaller items under 30kg that can be carried by one person, e.g...
  • Wallpaper
  • Taps
  • Lighting
  • Tools
Items will usually be ready for collection within 1 hour (during store opening hours) of placing a reservation. Your local store will contact you when your order is ready for collection. Visit the customer service desk in store to pick up your order.
Find out more about Reserve & collect
 

Questions about your delivery



Details of when to expect delivery of your order can be found on your order confirmation email. If you would like to speak to someone about any issues with your delivery then please contact us.

To rearrange your delivery or if you have any queries in relation to an order you have placed with Homebase then please contact us.

Contact us by telephone

0345 077 8888 (UK)

0124 77708 (Republic of Ireland)

Lines are open:
Monday to Friday 8am-8pm
Saturday 9am-5pm
Sunday 10am-4pm

Calls may be monitored and recorded for staff training purposes.

 

For any business enquiries

0845 601 6911 (Homebase switchboard)

Contact us by Email

Please contact us at
order.enquiries@homebase.co.uk

 

The small print

* Your location can also impact the delivery time available to you and you will be advised of this in the checkout. Some items may need to be ordered in for you or delivered by a third party, a customer service advisor will contact you to arrange delivery as soon as the goods are ready to go out.
** If your order is made up of different products or delivery services, you might get the deliveries separately. If you've ordered several big items they may have different lead times for delivery, where possible we'll deliver all your items together within the longest lead time shown.


Restricted delivery dates will be available during bank holiday periods.


If no one is available to take delivery of your order we will try and leave with a neighbour or in a safe place. If this is not possible we will attempt delivery the following day unless we hear from you. If we are unable to deliver the order the parcel will be held for 5 days by the courier before being returned to us and a refund will be issued.


Most orders placed on this website can only be delivered to mainland UK and Northern Ireland addresses. Please note that delivery of certain items to Northern Ireland will be subject to increased lead times from those shown.

We are unable to deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses or the Republic of Ireland.


We reserve the right to restrict these services at any time. We also reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.


Please be aware that courier delivery costs charged by stores to deliver your item may vary depending on location and the goods you have purchased. Please ask in store for details.