Rated 4.7 out of 5 by 20
Rated 4 out of 5 by Kingfisher girl Great service
First of all I would say what brilliant service from Homebase. Lots of emails and calls confirming my purchase and arranging delivery etc. Great delivery drivers who were very helpful. Fire is great but was extremely disappointed when I opened the box as I ywas expecting Soft White to be soft white and its cream. Doesn't go with my colour scheme at all! Wouldn't mind but this is the second "white" fire I've bought as the last one (which I got from Very) was almond. How difficult can I be to make something the colour it's advertised to be. Will keep it as it is such a palarva to return as I've already discovered but it's spoilt such a great service.
12 November 2016
Rated 5 out of 5 by Hayley Looks lovely
Fire place looks fabulous we've had lots of compliments. We couldnt get a real or gas fire so wanted something that looks nice rather than being functional. This actually ticks both boxes. Customer service was excellent allowing me to pick a delivery date, a photo call to confirm and then the driver call to say they were an hour way. Top experience.
19 July 2016
Rated 5 out of 5 by Diane Jones Excellent quality
This fire looks stunning and it really is, the lovely colour blends in with the rest of the room and looks really elegant. The fire itself is very powerful and the heat is tremendous, you can just have the lights on without the fire which really makes the room look cosy. It was easy to install. This fire is the business! I purchased a similar fire some 6 years ago, then moved house but when I saw that Homebase are now stocking this fire there was no hesitation! Homebase must have contacted me at least a dozen times by text, email and phone to confirm delivery, great customer service!
10 June 2016
Rated 5 out of 5 by chris exellent
great fire really good finish
seems warmer then my old fire two
14 May 2016
Rated 5 out of 5 by Jaybee Love this Avensis fire
I am so pleased with this fire. I love the soft white surround, the mouldings are elegant and suit my 1950's home perfectly. The log effect fire is surprisingly realistic and cosy. It was easy to install, just put in place and plug in. I was concerned it might stand too proud of the wall as I have skirting and a strip of beading on the floor but it's fine. It has two brackets to secure it to the wall for extra security. The heater controls are two easy switches with a heat setting dial that are all well disguised. Delivery was fantastic. I even changed my delivery date but that was no problem and I received numerous texts and calls. The final delivery time was spot on too. Excellent customer service and with 20% off too I couldn't be more delighted.
23 February 2016
Rated 5 out of 5 by Gayna Thrilled
I am absolutely thrilled to bits with the Avensis
Fireplace suite in Soft White that arrived last week. It is everything I wanted, but more. It's very neat, lovely colour and a very realist fire. Just to have the flames on makes the room feel warmer than it is. I had a very specific area to fill, not easy. I had been looking for 18 months, so couldn't believe it when I walked into Homebase and saw their range. It fits so well it's as if it's been made specially.
A brilliant company to deal with. They kept in constant touch with me with texts over the two weeks, and on the day had a phone call when they were an hour away. Two very helpful and pleasant guys delivered it and all I had to do was lift the box up and it was ready to be pushed into place.
You have made me one happy woman!!!
24 January 2016
Rated 5 out of 5 by mtgj-bexleyheath as expected
Stylishly finishes off our newly decorated sitting room to our expectation. Adding a nice glow to the room from the log effect flame background.
21 January 2016
Rated 4 out of 5 by Lindorgirl Lovely looking
Have always liked this fire but in past years didn't like the finish on the fire surround as it was rough and stoney looking. Much nicer now that it is smooth and clean looking. Not used the heat settings but love having the glow on, very comforting. Just a shame that the "delivered within 10 days" promise online was actually 18. Very well packed and easy to install.
19 January 2016