Technical FAQs

How to enable cookies? 
For full information on cookies see our cookie page

I am having problems with my shopping basket?

Try deleting the cookies on your system. Follow the instructions available in the ‘help’ section of your web browser. If after this you are still having problems please contact our customer service team.

My order has not been confirmed, what shall I do?

If you have not received your order confirmation, please do the following...

  • Check your junk mail folder for any Homebase emails received
  • Please contact your bank to see if payment has been taken.
  • Contact us and our customer services will happily assist.
Can I find inspiration and how-to guides on

Please see our ideas and advice centre.

Will this site work on my browser?

For more information see our secure online shopping page.

How do I view your videos?

You can view our product videos on many of the product detail pages on the site, there is also video content available in our ideas and advice centre.

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