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We aim to deliver all orders within the stated lead times displayed on product pages. Bear in mind that if you've ordered a number of items, they could come in separate deliveries.
*Please note that delivery of certain items to Northern Ireland will be subject to increased lead times from those shown.
While you can’t specify a delivery date when placing the order, for some products that are delivered directly from our suppliers you may receive an SMS or call to arrange a suitable date for delivery.
If after placing your order you received an SMS or email with details on booking a delivery date or tracking your order, you will be able to use the same website link provided to amend your delivery date.
For all other orders please contact customers services.
If the order does not arrive on the stated day please contact customer services. Please also check your email confirmation for possible separate delivery dates or carriers if you had multiple products in your order.
If the order has been sent in different parcels then the delivery note will detail the items you can expect to find inside. Please check the delivery notes from each part of the order to make sure you're not missing anything. Bear in mind that if you've ordered a number of items, they could come in separate deliveries. If an item is missing, please contact us with the order number and details of the missing item's. We will resolve the issue for you as quickly as we can.
Most items require a signature on deliver as we want to make sure your goods are delivered and received correctly. You can, if you prefer, specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them.
Usually your delivery address can be amended, however this will depend on the status of the order. If it has been shipped to the carrier and there are less than 48 hours to delivery, then it will not be possible to change. If you would like your order to be delivered to an alternative delivery address, please contact customer services.
Yes, we can deliver to residential addresses or places of employment. If you would like delivery to your place of work you will need to ensure that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
Please see our delivery information page.
Currently we do not offer delivery to these addresses.
Your receipt is the address label on the parcel. The order number is proof of purchase. Keep the receipt as you'll need this if you want to return items.
Unfortunately not. We deliver to mainland UK or Northern Ireland only (excluding BFPO addresses). Please see home delivery information for more details.