Need help with a store query?
Our store team members will be happy to assist with queries relating to:
- Reserve & collect
- Product information & stock availability
- All orders placed in store (including kitchens, bathrooms & bedrooms)
To contact one of stores directly please use our
If you would like to book your free kitchen design consultation at your local store today, please fill out our online form
Need help with anything else?
If you have placed an order for an item that has a 4 to 7 days delivery window and you have not had contact yet, please note that your order is on its way to you and we will update you on the morning of your delivery. These items will likely be delivered by DHL Parcel or DPD.
If you have placed an order with a delivery window outside of the 7 days, please be assured that we will contact you when your delivery is on it’s way to you.
If you have ordered one of our occasional chairs, please note that some may have a delivery window of 28 days, and again we will contact you when your delivery is on it’s way to you.
We will update you if there are any issues affecting your delivery. If you have any further questions you may also find the answer by visiting our help pages.
If you still need to speak to one of our team, please call us on:
- Monday to Friday 8am - 6pm
Calls may be monitored and recorded for staff training purposes.
Alternatively, you can submit your queries to us by completing this short form.
Homebase use Alcumus Info Exchange to capture and track customer feedback, if you want to know how they store your data, please email [email protected].