How can we help you?
Please check our latest update here which may answer your query.
If you are enquiring about an order already placed, you can contact our home delivery team here and a member of our team will get back to you as quickly as possible. Alternatively, you can call the team on 0333 003 7084, the team will be online to take your call Monday to Saturday 09:00 to 18:00.
If you’ve purchased an item in store or would like to return your item to store for a refund, please contact your local store. For the latest opening hours and contact information, please see our store locator.
We’ve also included some popular FAQs below, and hope these answers will help.
What are your opening times?
All our stores across the UK are open, with strict controls in place to ensure shopping is safe. For our latest opening times, please see our store locator.
Can I Click & Collect?
We are currently trialling a limited Click & Collect service, offering collection from store within 24 hours. The products available for collection will span our Outdoor Living range, Garden Power, BBQs and Spas.
Once you have placed an order, your local store will send you a text message once your item is ready to collect, and we will hold this for 48-hours. Please do wait for this message before you head to store.
If for any reason, the product you have requested isn’t available at your local store, we will give you a call to let you know, so you don’t make a wasted trip.
This trial will allow us to review demand, and test viability to continue this service outside of store trading hours. We will share an update on this page once available.
Are home deliveries running as usual?
Yes, but given we’re busier than normal, deliveries will take a little longer. Our home delivery service has been adapted to keep our teams and customers safe during this time. All items will be delivered in line with social distancing guidelines, following a contact-free process. Larger items will either be delivered to the first accessible room in your home, or to an agreed contact-free drop off point.
My order has been delayed; can I get a refund?
Firstly, we’re really sorry we’ve let you down. If you’ve not received your order and would like a refund, you can make this request here. The money will be back into your account within seven working days of when the request is processed, though due to the volume of enquiries, it is taking us a little longer than usual. Please be reassured that every single refund request will be honoured.
My order has been delivered; can I get a refund?
If you aren’t happy with your items and would like an exchange or refund, you can visit your local store where a team member will be happy to help. If opting to return the products we will, of course, also refund the delivery charge you have paid.
Can I get a refund in store?
Yes. You can now return your items to store for a refund.
For more information, copies of our policies and additional FAQs, please visit our resources.