This website is operated by HHGL Limited trading as Homebase (referred to as "Homebase/we/our/us").
As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. home delivery information, returns and refunds and privacy policy.
In addition, you will find other useful information within contact us and FAQs.
Please:
- read through these terms and conditions carefully before using this website
- print a copy for future reference
- also read our privacy policy section regarding your personal information
1. General
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
1.3 We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. The website is provided by us to you on an "as is" and "as available" basis.
2. Order Process
2.1 Please see the Home delivery information for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from Homebase.
2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).
2.4 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please refer to Contact us and FAQs.
3. Delivery
3.1 This website is only for delivery of products to customers with mainland UK and Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.
3.2 Delivery charges and estimated timescales are specified in the home delivery information section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Homebase shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered.
3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
3.4 Our delivery costs are £5 for small items and £10 for larger items. These delivery costs will apply across the site and supersede any delivery prices shown in online brochures, online leaflets and any other content. See our home delivery information for further details.
4. Payment
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4.2 The price you pay is the price displayed on this website at the time we receive your order. No other prices published by Homebase are applicable to these items. The following exception applies: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.3 Payment can be made by any method specified in How to use this website. For information about secure online ordering see Secure online shopping.
4.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.5 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see home delivery information for further details).
5. Products from concession partners
5.1 We also offer a range of products which we sell on behalf of concession partners on our website and these can be identified as such in the product description information on our website.
5.2 Once you have placed your order for the selected concession partner products via our website, the products are supplied direct to you by the relevant concession partner. The concession partner or their nominated delivery provider will contact you directly regarding the delivery of the concession products.
5.3 Please note that a concession partner product will be your responsibility from the time the concession partner or their nominated delivery provider delivers those products to the address you gave to us during the order process. You own a concession partner product once we have received payment in full on behalf of the concession partner unless due to unforeseen circumstances the concession partner cancels your order.
5.4 Please note that the terms relating to delivery of the products, ending the contract with us and return of the products elsewhere in our terms and conditions do not apply to the sale of concession partner products. The terms relating to the delivery of, ending of the contract for and return of the concession partner products will be sent to you separately by the relevant concession partner.
5.5 Concession partner products are not eligible for our Brand Match Guarantee. For more information, please see our Brand Match Guarantee page.
6. Reserve and collect
6.1 When viewing a product on the Homebase website, you can check whether the product is available in your local Homebase store and if it is, you have the option to reserve it online for collection in-store by clicking the "Reserve & collect" button.
6.2 Once you have reserved your product online, you will be sent an email with your reservation details, including your reservation number.
6.3 Your reserved product will typically be available to collect in-store within 3 hours after making your reservation. We will send you a text message to let you know when your product is ready to collect in-store.
6.4 If you are unable to collect your reserved product the day you receive our text message, don't worry, we will hold your reserved product for 2 days.
6.5 We will send you a reminder text message the day your reservation is due to expire.
6.6 If you are unable to collect your reserved product within the allotted time, your reservation will be cancelled and the product will be returned to store.
6.7 If there is a problem with your reservation (for example, if the product is no longer in stock), we will send you a text message and try to contact you via telephone to try to resolve the issue.
6.8 When you come into store to collect your reserved product, you (or someone acting on your behalf) will need your reservation number (which will be contained in your initial confirmation email and text messages we send to you). Your reserved product will be available for collection from the Customer Services desk.
6.9 You can then pay for your reserved product at the Customer Services desk, or alternatively, you can collect your reserved product and continue shopping in-store and pay at the till as usual.
7. Returns, cancellations and substitutions
7.1 We offer a hassle free money back guarantee; please refer to returns and refunds. Some products are excluded from the Guarantee, we will inform you if that is the case. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and Refunds section.
7.2 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our hassle free money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts (Information, Cancellation & Additional Charges Regulations (see the returns and refunds page for further details).
7.3 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
8. Intellectual property
8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
8.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
9. Liability and indemnity
9.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
9.2 Subject to section 8.1 above, Homebase will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Homebase will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Homebase accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
9.3 Subject to section 8.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 6 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
9.4 Subject to section 8.1 above, Homebase will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
9.5 Notwithstanding the above, subject to Section 8.1 Homebase's aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
9.6 This clause 8 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
9.7 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
10 Miscellaneous Provisions
10.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
10.2 We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
10.3 Homebase shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
10.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
10.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Homebase.
10.6 Homebase reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
10.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
10.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
Homebase (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions;
Homebase shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
A person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
10.9 No delay or failure by Homebase to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Homebase.
10.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations, understandings and agreements between you and Homebase relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Homebase for your use of this website.
Homebase website is operated by:
HHGL Limited,
Witan Gate House
500-600 Witan Gate
Milton Keynes
MK9 1BA
Registered in England with company number 0533033.
VAT Number 233 1127 55
We recommend you print out a copy of these terms and conditions for your future reference.
If you have any questions regarding the Homebase website please refer to Contact Us and FAQs for more information and full contact details.