Shopping FAQs

Will this site work on my browser?

For more information see our secure online shopping page.

Can I Click & Collect?

Yes, selected products are now available to Click & Collect, check individual product pages for the Click & Collect button.

Can I add to an existing order?

You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you want to purchase more items, please place a new order.

How can I pay for my purchases?

You can pay online with most major credit or debit cards, including MasterCard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, Solo, American Express or Style. We don't accept Corporate Link cards at the moment. Please note that we will never ask you for your card details via emails or pop-ups, or for any purpose other than placing an order on
See secure online shopping for more details.

When will the payment be taken?

Once the order has been placed payment will be taken to ensure availability of the product with our suppliers.

How do I know if my order has been placed?

When we receive your online order, an order acknowledgement screen will appear, this includes an order reference number. It's a good idea to print out this page so you can refer back to it, but we'll also email you to confirm we have your order.

My order has not been confirmed, what shall I do?

If you have not received your order confirmation, please do the following..

  • Check your junk mail folder for any Homebase emails receive.
  • Please contact your bank to see if payment has been taken.
  • Contact us and our customer services will happily assist.

My payment has been declined?

If your card was refused you can try resubmitting your order using a different card. For details on why your card was refused, please contact your card issuer.

How do I order for home delivery and pay online?
Click the 'add to trolley' button for each product you're buying. You'll then be directed to the trolley after confirming delivery availability to your postcode. Remember you can remove products from your trolley or stop the ordering process at any time.

Some things you should know...

  • All prices are shown in pounds sterling and include VAT unless stated otherwise. Product ranges and pricing on this website have been specially selected for They may not be the same as those for comparable products found in our stores. Where savings are shown, higher prices were charged online.
  • You can place an order from overseas as long as delivery is to a mainland UK or Northern Ireland address. If you're ordering from abroad, enter the UK delivery postcode instead of your own postal or zip code in the 'your address' section.

How can I get more information about a product featured on this website?

For further information on branded products featured on this website, please contact the manufacturer.

Can I use gift card to purchase on line?

Currently we do not accept this option as payment.

Are my details secure?

Shopping on is as safe as shopping in any store. Your bank card details will be encrypted to help keep them secure.

How can I check latest prices? always has the latest prices but please be aware prices may differ to those available in store for specific promotions.

I chose a product to order, now it is out of stock?

A product page will indicate general availability of the item but you will be asked to enter the delivery postcode to check stock availability for that area. If no stock is available, the out of stock message will appear. Unfortunately, we are currently unable to let you know if or when an item is due back in stock.

Can I sign up for the Homebase Newsletter?

Yes. Please visit our newsletter signup page.

How do I keep up to date with all the latest Homebase offers?

To continue receiving emails with our always low prices and new products, please sign up here.

I am not receiving your newsletter?

If you are having problems receiving our newsletter please check the following...

  • Check your junk mail folder within your email account to ensure it’s not being sent there
  • Try to unsubscribe your email address and sign up again.

I want to unsubscribe to your newsletter?

To unsubscribe please use our unsubscribe form.

How to enable cookies?

For full information on cookies see our cookie policy

I am having problems with my shopping basket?
Try deleting the cookies on your system. Follow the instructions available in the ‘help’ section of your web browser. If after this you are still having problems please contact our customer service team.

Can I find inspiration and how-to guides on
Please see our ideas and advice centre.

I still need help with my query

Please contact our customer service team.