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We're committed to selling high-quality products you'll enjoy using. But we appreciate that sometimes you might want to exchange or return something you've bought.
Make sure you check your items carefully for any signs of damage before they're used or installed. It's a good idea to keep your receipt or order number as you might need them as proof of purchase. These are on your order confirmation or on the delivery packaging.
It is always our aim that you are happy with your purchase. If the product you bought is not required, please return it to the store of purchase in its original packaging and condition, together with its itemised till receipt, or the delivery paperwork for a full refund or exchange. If the item was delivered, please phone us on 0345 077 8888 to arrange a free collection.
This policy does not apply to Extra Choice products, products that have been made to size, and products containing petrol. This is in addition to your statutory rights, see below for more details.
We also offer a 5 year plant guarantee that covers all hardy plants that grow year after. To return these you’ll need your till receipt or the Homebase plant care label. Again this does not affect your statutory rights
Phone us on 0345 077 8888 within 30 days to arrange a FREE collection if your item was home delivered. If your product was purchased in store, then please return it to the place of purchase.
We can offer you a replacement or repair, or if you want, a refund. Products must be accompanied by your proof of purchase**. This does not affect your statutory rights, in particular the rights you have under the Consumer Rights Act 2015.
Phone us on 0345 077 8888.
We'll usually be able to repair a product for you. If we can't offer a repair, we'll give you a replacement product. Products must be accompanied by your proof of purchase**. Again this does not affect your statutory rights.
If you have had the product for more than a year, then contact us to discuss what we can do.
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund.
This doesn't apply to:
Call 0345 077 8888, use the feedback form on the contact us page, write to us at: Customer Assist, Witan Gate House, 500 – 600 Witan Gate, Milton Keynes, MK9 1BA, or use the model cancellation form.
You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
You can cancel an order for services in the same way within 14 days of the date of purchase, unless the service begins sooner.
Prices are inclusive of VAT unless otherwise stated.
ORDERS ARE ACCEPTED SUBJECT TO OUR TERMS & CONDITIONS. PLEASE SEE THE CUSTOMER SERVICES SECTION FOR DETAILS.
Witan Gate House
500-600 Witan Gate
*This guarantee ONLY applies to items bought at Homebase.co.uk.
**Your order number can be found on your order acknowledgement or delivery packaging and counts as your proof of purchase.
***All days other than Saturdays, Sundays and public holidays.