Homebase stores and service updates (FAQs)
Are all your stores open?
Yes - all our stores are open across the UK and Ireland are open and while wearing a mask and social distancing isn’t required, we encourage everyone to be respectful to other shoppers and our team.
What are your opening times?
For our latest opening times please see our store locator.
What safety measures do you have in place at your stores?
We want all our team and customers to feel safe while shopping with us and we're still offering hand sanitiser, perspex screens at tills, and asking customers to make card payments if they can.
While wearing a mask and social distancing isn’t required, we encourage everyone to be respectful to other shoppers and our team.
Can I Click & Collect?
Click & Collect is available across a selected range of products, offering a collection service from store within one hour. Orders can be collected from your local store in line with their opening times.
Once you have placed your Click & Collect order you should expect:
· To receive an email, which confirms your Homebase collection store is busy picking your order.
· To receive a confirmation text or call from the store once your order is ready to collect. Please do not travel to store until you have received this confirmation.
· Collection of your order within one hour at the customer services desk in store, using your order reference number found on your confirmation text message.
Please also note, if your order includes an age restricted product you will be required to show photographic ID.