5th September 2016 - AN IMPORTANT ANNOUNCEMENT REGARDING OUR
PARTNERSHIP WITH NECTAR
Homebase would like to inform our valued customers that its partnership with the Nectar loyalty programme will end on 31st December 2016.
This decision has not been taken lightly, but it is a necessary step as we focus all our time, energy and resources on delivering you always low prices, all year round. Something we believe will be of much greater value to you our customers in the long-term. You will still be able to collect and redeem Nectar points up until 31st December 2016.
If you would like to know more, please have a read of our FAQs below.
Nectar & Homebase partnership
When did the partnership with Nectar end?
The Homebase and Nectar partnership ended on 31st December 2016.
Why has Homebase left the Nectar scheme?
The decision to leave Nectar allows us to focus all of our time, energy and resources on delivering you always low prices, all year round.
Can I still collect or spend points at Homebase?
No, after 31st December 2016, customers can no longer collect or spend Nectar points at Homebase.
Will I lose any Nectar points?
No, Homebase leaving the Nectar scheme will not have any impact on customers’ existing points balances.
I forgot to swipe my Nectar card, can I still collect my points?
Yes, if your purchase was made before 1st January 2017. Simply take your receipt and your Nectar card to any UK Homebase store within 14 days of the purchase and the points will be added to your account. This does not apply to transactions made online.
I earned Nectar points on a purchase but now I want to return the item(s). Will the points I earned be taken off my card?
No, if you return a purchase, any Nectar points you earned will remain on your card.
I redeemed Nectar points when I made a purchase but now I want to return the item(s). Will I get my points back?
No, but if you take the item(s) you want to return to store with the receipt within 30 days of the purchase, any amount you paid for with Nectar points will be refunded to you as a Homebase gift card.
Will Homebase be introducing a new loyalty programme?
No. Our priority now is offering customers always low prices across a wider range of home and garden improvement products.
How do I keep up to date with all the latest Homebase offers?
To continue receiving emails with our always low prices and new products, please sign up here.
I still need help with my query
Please contact our customer service team on 0345 077 8888
Lines are open:
Monday to Friday 8am – 8pm
Saturday 9am – 5pm
Sunday 10am – 4pm