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dulux promise
PERFECT COLOUR
PERFECT COLOUR

PERFECT COLOUR

Dulux recognise that choosing the perfect colour isn’t always easy. In the unlikely event that you don’t love the final colour, they will replace it under the Dulux Promise.
UNIFORM FINISH

UNIFORM FINISH

When you paint a wall, you want a good finish. Dulux paints will give you an even uniform finish without patchiness.
COVERAGE STATED

COVERAGE STATED

You can be confident in the covering power of Dulux paints. Dulux paint will give the coverage stated in our product information.
UNIFORM FINISH

HOW TO CLAIM

STEP 1

Contact AkzoNobel Customer 

Advice Centre within 6 

months of purchase


Email:

duluxpromise@akzonobel.com


Call:

0333 222 7070 (Dulux Trade)

0333 222 7171 (Dulux)


Post:

AkzoNobel Customer Advice Centre,

The AkzoNobel Building,

Wexham Road,

Slough, SL2 5DS

STEP 2

Dulux will require the 

following via email or 

post


A clear copy of your itemised receipt or invoice showing the details of the selected product that you have purchased, the date of the purchase and the price paid for the selected product;

A short description of the issue with the colour, the finish or the coverage stated on the selected product;

The postcode of the address at which the selected product has been applied;

A photograph of the wall(s) painted with the selected product;

The batch number that is printed on the can;

Your name and home address where you would like the voucher sent.

Slough, SL2 5DS

STEP 3

Dulux will send a product 

voucher redeemable at 

Homebase


Upon validation of the claim, a voucher for the replacement product will be sent to you by post within 28 days.


The voucher will be redeemable at participating retailers for 6 calendar months following the date of issue

homebase