Denby Guarantees

Denby is renowned for it’s durability and therefore we are proud to be able to offer a guarantee on a number of our ranges. On our Made In England Stoneware ranges we offer a 10 year guarantee and on our Cookshop ranges we either offer a lifetime guarantee or a 10 year guarantee, depending on the range.

In addition to the guarantee, when you register your range with Denby we will also give you 12 months notice if your range is likely to stop, to give you plenty of time to complete your collection.

Denby Elements dinner set displayed on colourful shelves

Ranges that are included in
the Denby 10 Year Guarantee

Elements
and
Halo Speckle

a place setting with Denby Monsoon plate, bowls, and mug

Denby Collector's Promise

Additionally we offer 12 month's notice of discontinuation
on the following ranges

Cosmic
and
Filigree Silver

Rigorously tested to the same exacting standards that we apply to our beautiful Derbyshire-made stoneware, every Denby branded piece of cookware is designed to give you exceptional quality, performance and durability, time after time.

The Denby Cookshop Lifetime Guarantee applies to:

Cast Iron Cookware
Stainless Steel Pans
Hard Anodised Pans

The Denby Cookshop 10 Year Guarantee applies to:

Cast Aluminium Pans
Cutlery
Carbon Steel Bakeware
Granite Finish Aluminium Pans

How the Guarantees Work

The 10 Year Guarantees and the Cookshop Lifetime Guarantee apply from the date of purchase by the original owner, whether a self-purchase or received as a gift. The guarantees cover faulty workmanship and/or materials when the product is used in normal, domestic situations and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

Defective products will be replaced free of charge with a similar product, or one of equivalent value if the original product is no longer in production. Please note that in the case of a set only the faulty item will be replaced.

The following are excluded from the terms and conditions of the guarantees:

• Damage caused by foreseeable wear and tear, accident, misuse, abuse or commercial use.
• Scratches, stains, discolouration, corrosion or damage from overheating, food or water.
• Consequential damage is expressly excluded from these guarantees.

The guarantees do not affect your statutory rights. We reserve the right to change product specifications at any time. Care and use provided at the time of purchase remain applicable.

For more information or to register your collection please visit the Denby website.

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