Delivery FAQs

When will my order be delivered?

We aim to deliver all orders within the delivery window displayed on product pages. You'll find this information on the righthand side of a product page just under the price. If you've ordered a number of items, they could come in separate deliveries depending on the courier and delivery windows for each item, so please don't worry if your order doesn't all arrive together. The rest will still be coming.

If there are any delays with your order, we will notify you in advance of any issues.

Please note that delivery of certain items to Northern Ireland will be subject to increased delivery windows from those shown so please allow a little longer for orders to arrive. You'll receive a call once your item has arrived in Northern Ireland so you'll know when to expect delivery.


Can I specify a delivery date when ordering?

We have many different delivery options available on most of our products such as free standard delivery, named or next day delivery and delivery to a store. When you checkout, you'll be presented with what delivery options are available for your order and the associated cost. You can read more about our delivery options here.


Can I amend my delivery date or address?

For some of our smaller items (under 30kg), you'll receive a text message or email with a link you can use to book in a different delivery date or address.
For all other orders, please be advised that we will not be able to amend the delivery address once the order has been confirmed.


What do I do if my delivery hasn't arrived?

We aim to deliver all items with the delivery window. In the rare event of an item not arriving on time, please double check your order confirmation because if you have ordered multiple items, they may be delivered by different couriers or on different dates. If you still need assistance after checking, please contact our customer service team. Please include your order number and full details of what hasn't arrived so we can help you faster.


What do I do if only part of my order arrives?

If the order has been sent in different parcels, then the delivery note will detail the items you can expect to find inside. Please check the delivery notes from each part of the order to make sure you're not missing anything. If you have ordered multiple items, they may be delivered by different companies or on different dates. If you still need assistance after checking, please contact our customer service team. Please include your order number and full details of what hasn't arrived so we can help you faster.


Do I have to be there to sign for delivery?

Most items require a signature on delivery as we want to make sure your goods are delivered and received correctly. You can, if you prefer, specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them. You can even choose to have some items delivered to your nearest Homebase store! Just choose which option you prefer at the checkout stage.


Do you deliver to work addresses?

Yes, we can deliver to residential addresses or places of employment. If you would like delivery to your place of work you will need to ensure that someone will be there to take receipt of the goods as the delivery company will deliver to the place not the person.


How much does home delivery cost?

The cost of delivery will vary depending on what you are ordering. In general we offer standard delivery from free, named or next day delivery from £6, or delivery to one of our stores from £2. However, prices will vary depending on the size and weight of your order. You'll be able to see the delivery cost at the checkout stage of ordering.
For more details, please visit our delivery page.


Do you deliver to PO or BFPO addresses?

Unfortunately, we are not able to deliver to those address types at this time.


Are receipts sent with deliveries?

Your receipt is the address label on the parcel. The order number is proof of purchase. Keep the receipt as you'll need this if you want to return items.


Does homebase.co.uk deliver overseas?

Unfortunately, we do not offer delivery overseas at this time. We deliver to mainland GB and NI only (excluding PO and BFPO addresses).