Homebase stores and service updates

Why are Homebase stores closed?

With the safety of our teams and customers as our first priority, we have taken the decision to keep our stores temporarily closed and operate online only. We will let you know as soon as this changes.

Can I do Reserve and Collect?

As our stores are closed for the time being, you can currently only shop with us through homebase.co.uk.

Can I still shop online?

Yes, you can shop online. There is currently high demand, so please bear with us. Our teams are working hard to get your order to you as fast as we can, and we appreciate your patience.

Are home deliveries still running as usual?

Yes. Our teams are working hard to get your orders to you as fast as we can, and our home delivery service has been adapted to keep our teams safe during this time.

As a rule, all items will be delivered in line with social distancing guidelines, following a contact-free process. Larger will either be delivered to the first accessible room in your home, or to an agreed contact-free drop off point.

Will my order be delayed?  What happens if it is?

Our first priority is the safety of our teams and customers, and this means that deliveries could take a little longer than expected. Please rest assured that we are working hard to get your order to you as quickly as possible, and we'll send you a text message 24 hours before it arrives.

How do I make a return?

While our stores are closed, we are unable to make any refunds. We apologise for any inconvenience this causes and have introduced a flexible returns policy, so you will be able to return any items purchased at a later date within a store – once they reopen. We’ve extended our returns policy to 30 days after we have reopened.

How do I return my online order?

For online orders, check our returns page for our available options. Online returns work as usual, with the exception of not being able to make returns to stores. Exclusions apply, please see our for full details, click here.

What precautions do you have in place to protect your warehousing and delivery teams?

We are taking wide-ranging measures to ensure the safety of our teams out making deliveries and in our warehouses. We are following Government guidelines, plus implementing our own precautions which include creating extra space in the warehouses to allow for social distancing and staggering shift changeovers.

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