We're committed to selling high-quality products you'll enjoy using. But we appreciate that sometimes you might want to exchange or return something you've bought.
Make sure you check your items carefully for any signs of damage before they're used or installed. It's a good idea to keep your receipt or order number as you might need them as proof of purchase. These are on your order confirmation or on the delivery packaging.
Most of our products are covered by our 30-day money-back guarantee*. We'll either exchange them or offer a full refund. Phone us on 0845 077 8888 within 30 days (28 days for furniture) to arrange a FREE collection. Products must be unused in their original packaging and accompanied by your proof of purchase**. This does not affect your statutory rights.
Bear in mind that you can't return goods bought online from Homebase.co.uk to any Homebase store.
Phone us on 0845 077 8888 within 30 days to arrange a FREE collection. We'll usually offer you a replacement or repair. Products must be accompanied by your proof of purchase**. This does not affect your statutory rights.
Bear in mind that you can't return goods bought online from Homebase.co.uk to any Homebase store.
After 30 days but within one year of purchase
Phone us on 0845 077 8888 to arrange a FREE collection. We'll usually be able to repair a product for you. If we can't offer a repair, we'll give you a replacement product. Products must be accompanied by your proof of purchase**. This does not affect your statutory rights.
Bear in mind that you can't return goods bought online from Homebase.co.uk to any Homebase store.
Some products are excluded from our 30-day money-back guarantee. These are clearly marked by a † next to the product name. Product installation services that have already been started are excluded from the 30-day money-back guarantee. This does not affect your statutory rights.
Under the Distance Selling Regulations, you have a right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:
To cancel, you can Email Customer Services, call 0845 640 2020 or write to us (see contact us for details) quoting your order number. You can cancel anytime from placing your order up to the end of a period of seven working days *** commencing the day after delivery of your item(s). You must take reasonable care of the item(s). Contact us to arrange FREE collection.
Please make it clear when you are contacting us that you are cancelling under the Distance Selling Regulations so we can arrange to refund the delivery charge as well as the purchase price.
You can cancel an order for services in the same way, within seven working days*** of the date of purchase, unless the services begin sooner. You can't cancel accommodation, transport or leisure services that occur on a specific date.
The Distance Selling Regulations do not apply to Financial and Insurance Services.
If you have an internet order enquiry, please contact us.
Prices are inclusive of VAT unless otherwise stated.
ORDERS ARE ACCEPTED SUBJECT TO OUR TERMS & CONDITIONS. PLEASE SEE THE CUSTOMER SERVICES SECTION FOR DETAILS.
Homebase Ltd, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.
*This guarantee ONLY applies to items bought at Homebase.co.uk.
**Your order number can be found on your order acknowledgement or delivery packaging and counts as your proof of purchase.
***All days other than Saturdays, Sundays and public holidays.
