To contact the manufacturer directly please see our manufacturers helpline page.
If you have a question about a product that can be ordered on our website or regarding an order you've already placed, please select from the most appropriate option below, providing as much detail as possible, including the catalogue number and order number, and we'll be happy to look into your query.
For furniture product queries please click here
For homeware, DIY or garden accessories queries please click here
For fitted bedroom product queries please click here
For bathroom or kitchen product queries please click here
For any other queries regarding smaller goods please click here
For anything else please click here
We'll do our very best to answer your email within 48 hours but please help us to get to your query as quickly as possible by leaving 72 hours before chasing a response.
If your question is urgent, please remember that you can call us on 0845 077 8888 (UK) or 0124 77708 (Republic of Ireland).
0845 077 8888 (UK)
0124 77708 (Republic of Ireland)
Lines are open: Monday to Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm
Calls may be monitored and recorded for staff training purposes.
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