Contact us & FAQs

You'll see the estimated delivery lead time next to each product on the website. We update this daily to let you know the latest stock situation. For items usually delivered within 48 hours, we'll offer you a list of delivery dates to choose from. For larger items, we can't book a specific delivery date at the time of order. But we'll contact you to arrange a delivery date as soon as your items are ready to send out.

See home delivery information for more details. Bear in mind that if you've ordered a number of items, they could come in separate deliveries.

Yes, for most items you can choose a preferred delivery date when you order.

When we get your online order, an Order Acknowledgement screen will appear. This has an order reference number. It's a good idea to print out the page so you can refer back to it. But we'll also email you to confirm we have your order.

You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you want to buy more items, please place a new order.

For most items someone needs to be around to accept them and sign for the delivery. This is because we want to make sure your goods were delivered and received correctly. If you won't be around to sign for delivery and your order qualifies, you can give special instructions during the checkout process for our drivers to leave items with a neighbour or in some other safe place. But you can of course specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them. See home delivery information for details.

Yes, of course! We want you to be totally happy with every purchase you make with Homebase. So if you're not completely satisfied with your purchase, please see our Returns and refunds page.

Your receipt is the address label on the parcel. Keep the receipt as you'll need it if you want to return items.

We can only send you a VAT receipt once the 30-day money back guarantee for items you've bought has expired. To get a VAT receipt, please email us at order.enquiries@homebase.co.uk at least 30 days after receiving your items. Remember to include your order number. Then we'll be more than happy to deal with your request.

Yes, as long as delivery is in the UK and Northern Ireland (excluding BFPO addresses).

Unfortunately not. We deliver to mainland UK or Northern Ireland only (excluding BFPO addresses). Please see Home delivery information for more details.

Shopping with us is easy! Click here for a guide on how to use this site.

Shopping on Homebase.co.uk is as safe as shopping in any store. Your bank card details will be encrypted to help keep them secure. Please note that we will never ask you for your full Username, Password or bank card details via emails or pop-ups, or for any purpose other than registering or placing an order on Homebase.co.uk.

See secure online shopping for more details.

We've always got special offers for you. With so many great deals, you could find that lots of products are cheaper than you thought! And to make things really clear, Homebase.co.uk always has the latest prices. Wherever you see a price on this website, you can be sure it's the latest one.

You can pay online with most major credit or debit cards, including MasterCard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, Solo, American Express, Style or your Homebase Card. We don't accept Corporate Link cards at the moment. Please note that we will never ask you for your full Username, Password or bank card details via emails or pop-ups, or for any purpose other than registering or placing an order on Homebase.co.uk.

See Secure online shopping for more details.

If your card was refused, resubmit your order using a different card. For details on why your card was refused, please contact your card issuer.

Yes, if you give us your Nectar card number when you order. Points collected will be added to your Nectar account within 28 days. See nectar.com for full details.

At moment you can only spend your Nectar points when you shop in store. See nectar.com for full details.

For more information on any products featured on this website (how to set up, what the product is made from, compatibility, after-sales service, warranties and so on), please contact the manufacturer.

If you're having problems with installation or any other technical difficulties, please contact the Technical Helpline on 0845 610 4163.

You should be able to access this website with any browser. But your experience might be better with one of these browser versions:

• PC users:
  • Internet Explorer 7 or later
  • Firefox 3.6 or later
  • Chrome 14 or later

• Mac users:
  • Safari 4 or later
  • Firefox 3.6 or later
  • Chrome 14 or later

You can download the latest version of Internet Explorer from:

microsoft.com

(Homebase.co.uk is not responsible for the content of external websites. This link will open a new window)

You can download the latest version of Firefox from:

getfirefox.com

(Homebase.co.uk is not responsible for the content of external websites. This link will open a new window)

You can download the latest version of Safari from:

apple.com/safari/download

(Homebase.co.uk is not responsible for the content of external websites. This link will open a new window)

Where can I get more details on your corporate and recycling policy?

Go to about us to see how we're trying to be socially, ethically and environmentally responsible. Homebase is part of Home Retail Group plc. Find detailed information on the company's corporate responsibility policy at homeretailgroup.com .

Go to about us to see how we're trying to be socially, ethically and environmentally responsible. Homebase is part of Home Retail Group plc. Find detailed information on the company's corporate responsibility policy at homeretailgroup.com .

Can't find an answer above? If you're asking about a product that can be ordered on our website or an order you've already placed, please email us at: order.enquiries@homebase.co.uk.

For any other customer issue, please email us at: info@homebase.co.uk

Homebase Ltd

Customer Services Department,

Acton Gate,

Stafford

ST18 9AR

0845 077 8888 (UK)

0124 77708 (Republic of Ireland)

Lines are open: Monday to Friday 9am-8pm, Saturday 9am-5pm and Sunday 10am-4pm.

Calls may be monitored and recorded for staff training purposes.

Official tweets from the Homebase Customer Services team - get in touch for help and feedback here: @homebase_help.