How to make a claim

Your information about making a claim has now moved

If you’re a Homebase pet insurance customer, and would like to make a claim or would like to speak to a member of our team, you can contact us using the details below.

For further details about why this information has moved, you can click here to find out more.

Contact details

Existing customers

Customer services: 0345 078 7575 or email
Claims: 0345 078 7575 or email
Homebase Vetfone: 0800 197 6718 - available 24 hours a day, 365 days a year

Please note: From the 27th February 2016, Homebase will no longer be an Appointed Representative of Home Retail Group Insurance Services. For the purposes of Pet Insurance, Home Retail Group. Insurance Services introduce to Royal & Sun Alliance (RSA).
Homebase Pet Insurance is underwritten and administered by Royal & Sun Alliance Insurance plc (No. 93792), which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323).