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Product recalls

Bamboo Roll Up Blind


Homebase has become aware of a safety issue on the above Bamboo Roll Up Blinds.  The pull cord breakaways are too strongly locked and this could pose a risk of strangulation to young children.  This is due to the force required to separate or break the cord's safety device.


This is a precautionary measure, there have been no reported incidents.  If you have purchased one of these items after 1ST June 2014, please stop using it immediately, please call for a free replacement breakaway device and instructions.  Alternatively please return it to your nearest Homebase store for a full refund.  No proof of purchase is necessary.


Article Numbers: 273756, 273757, 273759, 273760, 273762, 273763, 273764, 273765

Bamboo Roll Up Blind

Homebase Coir Doormats


Product Safety Notice

Doormats affected: Rubber Backed Doormat 518148, Fashion Coir Doormats 212820 and 210725.


Homebase has become aware of a safety issue on the above PVC backed Coir Doormats. The doormats can become slippery in cold weather due to a manufacturing issue.


If you have purchased one of these items after 1st July 2015, please stop using it immediately and return it to your nearest Homebase store for a full refund.


No other PVC backed coir doormats or product purchased before 1st July 2015 are affected by this recall. 


Homebase apologises for any inconvenience caused by this recall. If you need to speak to us about this recall please contact our Customer Services Department on:

UK number: 034 50668888

ROI number: (01)2477708

212820_R_Z001

Russell Hobbs jug travel kettle


As part of our ongoing quality monitoring programme, Russell Hobbs has identified a defect on a small batch of our white plastic 850ml travel kettles, model number 14178. The defect may cause the switch in the handle to overheat and in certain circumstances could result in a fire.


The model number can be found on the underside of the kettle within a rectangular shaped label that also contains a five digit batch code. If you have a model 14178 kettle then you will also need to check the batch code, the location of which is shown in the diagram above. If the first three digits of the batch code start with the number 280 up to 365 and end in 14, or the first three digits start with the number 001 up to 240 and end in 15, then you have an affected kettle.


IF YOU DO HAVE AN AFFECTED KETTLE, PLEASE STOP USING IT IMMEDIATELY.


Please visit our website at russellhobbs.co.uk/product-info or contact our customer service departments on the following numbers for more information;
UK: Freephone landline and mobile: 0808 168 4499
Eire: Freephone landline and mobile: 1 800 992 212
We will then advise you how to return your kettle for an alternative model or a full refund of the purchase price.


We would like to thank you for your co-operation and apologise for any inconvenience.
No other Russell Hobbs products or kettles are affected by this recall. 

Russell Hobbs travel kettle

InSinkErator Disposer Models


Important Safety Notice

InSinkErator® Announces Voluntary Corrective Action on Certain Disposer Models


Click here for details

1m² Fire Blankets


Important Safety Notice

Kidde Safety Europe Ltd has identified a potential safety issue with regard to fire blankets sized 1m2 which may impact the fire blankets’ effectiveness in the event of an oil pan fire. No reports of any adverse incidents have been received to date. However, testing of certain fire blankets has identified a risk that the affected fire blankets may not fully extinguish an oil pan fire and/or may allow the fire to re-ignite very soon after application of the fire blanket. Accordingly, a recall has been initiated on a precautionary basis to ensure end-user safety.

If you have one of the potentially affected fire blankets, you must not use it on any oil pan fire.


Please remove the fire blanket and return it to the retailer it was purchased from as soon as possible. Kidde Safety Europe Ltd will arrange for a compliant replacement fire blanket to be supplied to you which meets the British safety standard.


The potentially affected fire blankets are 1m² in size. The fire blanket containers are labelled with the brand name “Kidde” or “Lifesaver” and are marked with the kitemark symbol. The Kitemark Licence Number 35021 is also displayed on the container where marked below. The label on the fire blanket refers to “Homesaver”.


These details can be found on the fire blanket containers as shown in photos below


If you have any questions please do not hesitate to contact the Kidde Safety helpline on:


FREEPHONE  0800 917 0722 or email to admin@kiddesafety.co.uk
For further information see our website at: www.kiddesafetyeurope.co.uk


We wish to thank you for your cooperation and apologise for any inconvenience.

Fireblankets recall image 1
Fireblankets recall image 2

Homebase 10 Litre Dehumidifier


Important Safety Notice

Product numbers: 623182
We have become aware of a potential safety issue on the above dehumidifiers that may cause them to overheat and cause a fire hazard. This recall only affects the above products sold between June 2006 and December 2008. If in any doubt please ring the Helpline to obtain advice.

We advise customers who purchased one of these products to disconnect it immediately and return it to the nearest Homebase store for a full refund.We advise customers who purchased one of these products to disconnect it immediately and return it to the nearest Homebase store for a full refund.

We strive to provide customer satisfaction and safe quality products at all times and would like to apologise to our customers for any inconvenience that this may have caused.

24hr HELPLINE NUMBER: 0800 389 4039
Or: 0370 2422993

Humidifier Recall

Hombase LED nightlight


Important Safety Notice

We have identified a quality concern with the LED Nightlight which may cause the product to fail prematurely.
The product has been made without an internal fuse, and in certain situations this may lead to premature failure of other components. Whilst the product fails in a safe manner it does not fully comply with the low voltage Directive. We have taken the decision to recall the product as a precautionary measure.
Please stop using the product and return it to store for a full refund.
Alternatively, please call customer services on the following number: 0345 077 8888.
No other nightlight products are affected. We apologise for any inconvenience caused.

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Hombase large growing santa and snowman Christmas decoration


Important Safety Notice

Homebase has become aware of a safety concern with this product.
There is a wooden post which supports the head of the figure. The pointed profile of the post may pose the risk if it becomes exposed.
If you have one of these items purchased from Homebase please STOP USING IT immediately.
Please return the product to your nearest Homebase Store for a full refund.
No other Homebase products are affected by this notice.

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Window blinds


Important Safety Notice

All Window Blind cords should be secured out of reach of small children.
Young children have been strangled by loops in pull-cords, chains and tapes that operate the product.
To avoid strangulation and entanglement, keep cords out of the reach of young children. Cords may become wrapped around a child's neck.
Move beds, cots and furniture away from the window so that they are not covering the cords.
Do not tie cords together. Make sure cords do not twist and create a loop.
Any customers with small children who are concerned can obtain a free kit which will contain a cleat for use with roman blinds and a cord tidy for use with roller blinds. Please contact our Customer Services Department 0800 389 0278.

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Aluminium high back chair


Important Safety Notice

Article number: 866055
Homebase has become aware of a safety concern with the Aluminium high back chair.
There is a risk the chair could collapse causing the user to fall back unexpectedly.
If you have one of these items purchased from Homebase after February 2012 please STOP USING IT immediately.
Please return the product to your nearest Homebase Store for a full refund.
No other Homebase products are affected by this notice.

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Homebase dust masks 3 pack


Important Safety Notice

Article number: 495437
Homebase has become aware of a safety concern with the Homebase brand dust masks.
The product fails to comply with the applicable safety standard as a result the product will not provide sufficient respiratory protection.
If you have one of these items purchased from Homebase after October 2010 please STOP USING IT immediately.
Please return the product to your nearest Homebase Store for a full refund.
No other dust mask is affected by this notice.

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Bentley folding step stool


Important Safety Notice

Article number: 648417.
On sale in homebase stores between February 2011 and April 2011
Despite rigorous quality control procedures it has been brought to Bentley's attention that in some instances the FOLDING STEP sold through Homebase may not be capable of supporting the weight of the user and could result in the step breaking unexpectedly. Green and Yellow has also been supplied.
PLEASE STOP USING IT IMMEDIATELY
And return the product to your nearest Homebase store to obtain a refund. Alternatively please call the Bentley customer services team on 01509 224 584 for further information and advice on this product recall.
PLEASE NOTE THAT NO OTHER BENTLEY PRODUCT IS AFFECTED BY THIS RECALL.

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Homebase white moving head reindeer


Important Safety Notice

Article number: 991788.
Homebase has become aware of a safety concern with the above product.
There is a risk that the product may suffer an electrical fault which could lead to the risk of electric shock when handling the product in use.
If you have one of these items purchased from Homebase between 1st October 2010 and 28th November 2011 please STOP USING IT immediately.
Please return the product to your nearest Homebase Store for a full refund.
No other Homebase products are affected by this notice.

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Amp fuse wire


Important Safety Notice

Barcode number: 5013669955739
Homebase has become aware of a safety concern with the above product.
The defect may result in significant overheating of the fuse wire and associated fuse carrier and there is a potential RISK of FIRE.
If you have one of these items purchased from Homebase between 1st July 2011 and 31st January 2012 please STOP USING IT immediately.
Please return the product to your nearest Homebase Store for a full refund.
This recall only applies to 5 AMP FUSE WIRE purchased between 1st July 2011 and 31st January 2012. 15 Amp and 30 Amp fuse wire supplied on the same card is not affected by this recall and operates as intended.
No other Homebase products are affected by this notice.

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