FAQ technical

If you have a question about shopping online at homebase.co.uk please select the topic below for our frequently asked questions.

See all FAQs

How to use the homepage?

See our guide to using this website

How to enable cookies?

For full information on cookies see our cookie page

I am having problems with my shopping basket?

Try deleting the cookies on your system. Follow the instructions available in the ‘help’ section of your web browser. If after this you are still having problems please contact our customer service team who will be happy to place your order via the telephone for you.

My order has not been confirmed, what shall I do?

If you have not received your order confirmation, please do the following...

- Check your junk mail folder for any Homebase emails received
- Please contact your bank to see if payment has been taken.

Contact us and our customer services will happily assist.

Can I find features and How-to guides on homebase.co.uk.?

Please see our ideas and advice centre.

Java Script disabling

For more information see our guide to using this website.

Will this site work on my browser?

For more information see our secure online shopping page.

How do I view your videos?

You can view our product videos on many of the product detail pages on the site, there is also video content available in our ideas and advice centre.

I am not receiving your newsletter?

If you are having problems receiving our newsletter please check the following...
- Check your junk mail folder within your email account to ensure it’s not being sent there
- Try to unsubscribe your email address and sign up again.

I want to unsubscribe to your newsletter?

To unsubscribe please use our unsubscribe form