FAQ shopping

If you have a question about shopping online at homebase.co.uk please select the topic below for our frequently asked questions.

See all FAQs

Can I add to an existing order?

You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you want to purchase more items, please place a new order.

How can I pay for my purchases?

You can pay online with most major credit or debit cards, including MasterCard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, Solo, American Express or Style. We don't accept Corporate Link cards at the moment. Please note that we will never ask you for your card details via emails or pop-ups, or for any purpose other than placing an order on homebase.co.uk.

See secure online shopping for more details.

When will the payment be taken?

Once the order has been placed payment will be taken to ensure availability of the product with our suppliers.

How do I know if my order has been placed?

When we receive your online order, an order acknowledgement screen will appear, this includes an order reference number. It's a good idea to print out this page so you can refer back to it, but we'll also email you to confirm we have your order.

My payment has been declined?

If your card was refused you can try resubmitting your order using a different card. For details on why your card was refused, please contact your card issuer.

How do I order for home delivery and pay online?

Click the 'add to trolley' button for each product you're buying. You'll then be directed to the trolley after confirming delivery availability to your postcode. Remember you can remove products from your trolley or stop the ordering process at any time.

Something you should know...

All prices are shown in pounds sterling and include VAT unless stated otherwise. Product ranges and pricing on this website have been specially selected for homebase.co.uk. They may not be the same as those for comparable products found in our stores. Where savings are shown, higher prices were charged online.

Click on the product name to view details of footnotes marked by a † or *. The details will be shown in the additional information panel. For more information on pricing footnotes, please contact us.

Once you've added all your items to your trolley, click 'continue' to go to checkout.

Before you enter your details, we'll ask you to confirm your house number/name and postcode so we can check your chosen products are available. Once stock has been checked and we've confirmed your items are available, we'll ask you to complete your delivery and contact addresses. You need to complete all fields marked with an asterisk. Then you'll be presented with the delivery options available for your order.
These will vary depending on the type of products you've ordered. See home delivery information for more details.

When you've completed the delivery details, you'll be asked to give your payment details. Again you'll need to complete all fields marked with an asterisk. You can pay by most major credit and debit cards. Your details will be encrypted to keep them secure. See our secure online shopping section for more information.

When you've completed your payment details, click 'continue' to place your order. You'll then get an on-screen acknowledgement with your order number and details. Keep a note of these for future reference.

We'll also email you to confirm we've received your order. This email is only an acknowledgement that we've received your order, which will be passed to our team to be processed.

You can place an order from overseas as long as delivery is to a mainland UK or Northern Ireland address. If you're ordering from abroad, enter the UK delivery postcode instead of your own postal or zip code in the 'your address' section.

How can I search for a product?

There are two easy ways to find just what you want on homebase.co.uk - browse our product range or search for specific items.

From anywhere on homebase.co.uk you can instantly nip back to the homepage. Just click on the Homebase logo in the top left corner of your screen.

It's simple to browse all our online product range - just click on one of our main product categories. Do this from the homepage or with the navigation bar at the top of your screen. Each time you choose a category, the menu on the left-hand side of your screen shows a list of relevant sub-categories and criteria you can select for more browsing.

Search quickly for products by name, brand or size. Just use the search box in the top right corner. Simply enter the kind of product - bed or power drill, for example. Or type in the brand name such as Black & Decker or Flymo. All the products that match your chosen word will be displayed.

How can I get more information about a product featured on this website?

For more information on any products featured on this website (how to set up, what the product is made from, compatibility, after-sales service, warranties and so on), please contact the manufacturer.

Can I spend my Nectar Points?

You can only spend your Nectar points when you shop in store up until 31st December 2016. After this date Homebase will no longer be part of the Nectar scheme. See nectar.com for full details.

Can I use gift card to purchase on line?

Currently we do not accept this option as payment.

Are my details secure?

Shopping on homebase.co.uk is as safe as shopping in any store. Your bank card details will be encrypted to help keep them secure. Please note that we will never ask you for your bank card details via emails or pop-ups, or for any purpose other than placing an order on homebase.co.uk.

See secure online shopping for more details.

How can I check latest prices?

homebase.co.uk always has the latest prices but please be aware prices may differ to those available in store for specific promotions.

I chose a product to order, now it is out of stock?

A product page will indicate general availability of the item but you will be asked to enter the delivery postcode to check stock availability for that area. If no stock is available, the out of stock message will appear. Unfortunately we are currently unable to let you know if or when an item is due back in stock.

I have a promotional code, how do I use this?

Once you have selected a product to order, within the checkout on the trolley page there is a field to input the promotional code. This will deduct any value from the order total before payment is taken. Promotional codes will only work if the items in the trolley are part of the promotion and the dates are valid.

How can I obtain a Homebase catalogue?

Please see our brochure page.

Can I sign up for the Homebase Newsletter?

Yes. Please visit our newsletter signup page.

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Nectar & Homebase partnership

When did the partnership with Nectar end?

The Homebase and Nectar partnership ended on 31st December 2016.

Why has Homebase left the Nectar scheme?

The decision to leave Nectar allows us to focus all of our time, energy and resources on delivering you always low prices, all year round.

Can I still collect or spend points at Homebase? 

No, after 31st December 2016, customers can no longer collect or spend Nectar points at Homebase.

Will I lose any Nectar points?

No, Homebase leaving the Nectar scheme will not have any impact on customers’ existing points balances.

I forgot to swipe my Nectar card, can I still collect my points?

Yes, if your purchase was made before 1st January 2017. Simply take your receipt and your Nectar card to any UK Homebase store within 14 days of the purchase and the points will be added to your account. This does not apply to transactions made online.

I earned Nectar points on a purchase but now I want to return the item(s). Will the points I earned be taken off my card?

No, if you return a purchase, any Nectar points you earned will remain on your card.

I redeemed Nectar points when I made a purchase but now I want to return the item(s). Will I get my points back?

No, but if you take the item(s) you want to return to store with the receipt within 30 days of the purchase, any amount you paid for with Nectar points will be refunded to you as a Homebase gift card.

Will Homebase be introducing a new loyalty programme?

No. Our priority now is offering customers always low prices across a wider range of home and garden improvement products.

How do I keep up to date with all the latest Homebase offers?

To continue receiving emails with our always low prices and new products, please sign up here.

I still need help with my query

Please contact our customer service team on 0345 077 8888
Lines are open:
Monday to Friday 8am – 8pm
Saturday 9am – 5pm
Sunday 10am – 4pm