FAQ returns

If you have a question about shopping online at homebase.co.uk please select the topic below for our frequently asked questions.

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Can I return a product, exchange it or get a refund?

Information is available in our returns policy.

Which products are excluded from the returns policy?

Bathroom and fitted bedrooms and any items clearly marked by a † next to the product name.
Please see our returns page for full details.

How long do I have to return an item?

If not excluded from our returns policy you will have 30 days for furniture and 28 days for all other items.
Please see our returns page for full details.

Is there a charge for returning a product?

Returns are free of charge. Please see our returns page for full details.

I have received an incorrect item?

If you have received an incorrect item, please contact customer service to arrange for the correct item to be delivered. Please see our returns page for full details.

I am unhappy with the quality of my item, what do I do?

Most products can be returned. Contact customer services who will be happy to arrange return or replacement if within the 28 days or 30 days for furniture money back guarantee. If the item is a fitted bedroom, bathroom or marked with † then returns cannot be requested.

How do I arrange a replacement item?

Contact customer service to arrange a new product to be delivered if within 28 days or 30 days for furniture. If after this period but within a year then a repair will be offered.

Can I return a home delivery item back to my local Homebase store?

For smaller items (excluding ‘online exclusive’ products) you may return these to store for a refund if bought online.
For all other items please contact customer services for a collection.

I have lost my receipt?

Your order number can be used in the absence of a receipt.

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