Our store opening hours over Christmas and New Year

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FAQ refunds

If you have a question about shopping online at homebase.co.uk please select the topic below for our frequently asked questions.

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How do I cancel my order? 

Contact customer services for the refund.

When will I be credited for my return? 

Once the goods have been collected, it will take 7 days for the refund to process back to the issuing card.

I have not received my refund? 

Please allow 7 days from cancellation or collection date for the refund to be process back to the issuing card, if 7 days have passed then please contact customer service to confirm the refund has been processed.

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