Customer FAQs delivery
If you have a question about shopping online at homebase.co.uk please select the topic below for our frequently asked questions.
When will my order be delivered?
You'll see the estimated delivery lead time next to each product on the website. We update this daily to let you know the latest stock situation. For items usually delivered within 48 hours, we'll offer you a list of delivery dates to choose from.
Orders with a 5 day lead time will not receive a call to book delivery, an SMS text message will be sent to you 24 hours prior to delivery.
For all other items we'll contact you to arrange a delivery date as soon as your items are ready to send out.
See home delivery information for more details. Bear in mind that if you've ordered a number of items, they could come in separate deliveries.
Please note that delivery of certain items to Northern Ireland will be subject to increased lead times from those shown.
Can I specify a delivery date when ordering?
Yes, for most items you can choose a preferred delivery date when you order. Smaller goods with a 5 day lead time will receive an SMS 24 hours prior to delivery once despatched to the carrier.
Can I amend my delivery date?
This depends on the status of the order. If shipped to the carrier and if there are less than 48 hours until delivery it will not be possible to amend. Some smaller goods have a 5 day lead time or products delivered via specific suppliers and for these a delivery date will not be offered at the time of ordering. Carriers will leave a card if you are not in at the time of delivery, you can then contact the carrier or supplier to re arrange a more suitable date. Contact customers services for further information.
I have not received my delivery?
If the order does not arrive on the stated day, you can check our order tracker page, if no information is available on the status of the order please contact customer services. Please also check your email confirmation for possible separate delivery dates or carriers if you had multiple products in your order.
I have not received part of my order?
If the order has been sent in different parcels then the delivery note will detail the items you can expect to find inside. Please check the delivery notes from each part of the order to make sure you're not missing anything. Bear in mind that if you've ordered a number of items, they could come in separate deliveries. If an item is missing, please contact us with the order number and details of the missing item's. We will resolve the issue for you as quickly as we can.
Do I have to be there to sign for delivery?
Most items require a signature on deliver as we want to make sure your goods are delivered and received correctly. If you aren’t around to sign for delivery and your order qualifies, you can give special instructions during the checkout process for your items to be left with a neighbour or in some other safe place. You can, if you prefer, specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them. See home delivery information for details.
Can I change my delivery address?
Usually your delivery address can be amended, however this will depend on the status of the order. If it has been shipped to the carrier and there are less than 48 hours to delivery then it will not be possible to change. If you would like your order to be delivered to an alternative delivery address please contact customer services.
Do you deliver to work addresses?
Yes we can deliver to residential addresses or places of employment. If you would like delivery to your place of work you will need to ensure that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
How much does home delivery cost?
Please see our delivery information page.
Is there a difference between store and home delivery charges?
Yes there is a different charge if you purchase on the website or request delivery from your local store. Items purchased directly from our stores can be delivered to the your home, however we are not able to deliver these purchases via our standard couriers and each store will use a local delivery courier. Charges for this service vary according to the distance between the store and your delivery address and unfortunately Homebase has no control over the charges implemented by the local delivery couriers.
Alternatively store assistants are happy to help load any heavy or bulky items into your vehicle.
Do you deliver to PO OR BFPO addresses?
Currently we do not offer delivery to these addresses.
Are receipts sent with deliveries?
Your receipt is the address label on the parcel. The order number is proof of purchase. Keep the receipt as you'll need this if you want to return items.
Does Homebase.co.uk deliver overseas?
Unfortunately not. We deliver to mainland UK or Northern Ireland only (excluding BFPO addresses). Please see home delivery information for more details.