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Manufacturers help lines

To contact the manufacturer directly please see our manufacturers helpline page.

Contact us by Email

If you have a question about a product that can be ordered on our website or regarding an order you've already placed, please select from the most appropriate option below, providing as much detail as possible, including:

  • Order number
  • Product number
  • Full name
  • Full address including postcode
  • Contact details

For furniture product queries or issues please email:

For homeware, DIY or garden accessories queries or issues please email:

For fitted bedroom and bathroom queries or issues please email:

For kitchen products queries or issues please email:

For any other queries or issues regarding smaller goods please email:

For anything else including any difficulties you are experiencing with Homebase services or if there is something you’re not happy with please email:

We'll do our very best to answer your email within 48 hours.
If your question is urgent, please remember that you can call us.

Contact us by telephone

0345 077 8888 (UK) or 0124 77708 (Republic of Ireland).

Lines are open: Monday to Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm.

Calls may be monitored and recorded for staff training purposes.

Contact us via Twitter

Official tweets from the Homebase Customer Services team - get in touch for help and feedback here:


Nectar account queries

Collect and spend Nectar points at Homebase.

For full details visit our Nectar page.

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