Rated 1 out of 5 by 1
Rated 1 out of 5 by umar disappointed
The transaction and delivery was a smooth process. When my Gas Safe engineer unwrapped the parts, the front artificial coal stack was cracked into 3 pieces, and then the brass trim which goes all around the edges of the fire was dented on one side. The packaging seemed adequate, bubble wrap and protective film, but the items were still damaged. I have taken photographs, I needed the coal tray inside during installation as the glass has to and seal the unit before it is tested. I have rang home base and spoke to Sandra who is chasing this up with the supplier. Its time's like these I wish I had bought in store or had the option, so I could just take the box, show the parts and have it sorted. Now it will be a waiting game....
22 November 2016