Rated 3.2 out of 5 by 5
Rated 3 out of 5 by Chris Excellent product let down by packing and delivery
The product arrived x 2 with one missing a set of 4 battens. It's such a tiny inexpensive part of the overall product which rendered the whole thing useless until resolved.
The support person on the phone was excellent and eventually we received these battens. This kind of issue is so easily avoided with more care and checking because from my point of view I would have preferred to have waited for a complete order.
I think the issue was exacerbated by the fact that the product was supplied by Forest Garden direct and Homebase were not in the loop. Homebase themselves were excellent in their support and ownership of the issue but it was such a shame that this simple mistake happened and this went wrong in the first place.
11 June 2016
Rated 1 out of 5 by jk poor finish...poorer delivery speed
Bench took 3 weeks to arrive and 5 calls to chase up!Poor finish, wood stained with marks where packaging had been wrapped around. Very difficult to put together.Legs should have slotted in easily...my husband had to drill holes larger and batter legs in with a mallet. It looks better now I have scrubbed it and sanded out marks and rough parts but I should not have needed to do this.
31 October 2015
Rated 4 out of 5 by Swins Looks Great
First Bench delivered was drilled incorrectly so unable to assemble. Replaced without hassle by supplier. Quite hard to fit the legs into their slots but once assembled it looks great and we are very happy with the product.
14 August 2015
Rated 4 out of 5 by suzy m ok but
The bench is ok but I thought it would be a little more substantial, the width of the sleeper where you sit seems a little narrow so wouldn't want to sit for too long ok for sitting and putting your wellingtons on
09 March 2015
Rated 4 out of 5 by CH Stylish and useful
Solid, stylish bench, looks good in a range of settings. The wood has been treated with a copper compound preservative so it has some greenish speckles but still looks good. The first bench delivered had a large green stain where the sap had reacted with the copper but the supplier replaced it very quickly.
20 August 2014