Rated 2.5 out of 5 by 2
Rated 3 out of 5 by james beckett not as expected
I liked the log smoke, flame effect when up and running. I disliked the high standard of maintenance required to obtain the effect which disappears without warning the manual informs me that the effect will last 3 times longer if thermostat is set on lowest setting I have'nt tried the higher setting I don't think my wife will stand for me, filter water jug in hand standing by to fill the tank as required. Had I been aware of this units short comings I certainly would not have purchased it instead of a centre piece it has been a job of work at 84 I don't need I would gladly exchange it for the best log effect electric fire available
13 November 2015
Rated 2 out of 5 by Chris Good product poor customer service
A really good product with the most realistic representation of flames I have ever seen.
However I have contacted Dimplex to enquire about a rear spacer but they haven't deigned to reply. This then rather mitigates my enjoyment and recommendation for the product. It also means that if the customer service from Dimplex is that bad then I wouldn't buy another
27 November 2014