Rated 4.3 out of 5 by 17
Rated 5 out of 5 by Alli Love this Trashcan & Brabantia's Customer Service
I bought this bin a year ago and couldn't be happier with it! When one of the pieces broke off (my fault!), I called Brabantia's customer service. I left message on their general mailbox and someone called me back within a few hours. They sent me a replacement lid at no charge and I received it within a couple of days. Excellent customer service! I will be a loyal Brabantia customer for a long time!
11 December 2015
Rated 5 out of 5 by rifkamattman I LOVE this company and their products
I just received a replacement lid after emailing from this website that my lid broke after 8 years of having the best trash can in the world. I have a very small kitchen and I have not found a better trash bin than this one to fit flat against the wall to better fit my tiny kitchen. When the springs of the lid broke, we suffered to manually lift the lid, but that is not a permanent solution. I am so glad I read all the other reviews on here and contacted Brabantia. Got my new replacement lid less than a week after my correspondence. Replacement and delivery were free. My new favorite company!
24 July 2015
Rated 5 out of 5 by Leti Highly recommended
Excellent product! functional and looks great. It's 40L but it doesn't look big in the kitchen.
07 April 2015
Rated 5 out of 5 by Wyebank Bradford Excellent customer service
I have had my bin about 7 years(don't have the receipt) and the lid broke. We glued it the first time and then lost the little black pin. I e-mailed customer service who were brilliant and sent me a new FOC. It has restored my faith in human nature and I will purchase Brabantia in future.
12 March 2015
Rated 1 out of 5 by sarahg The weak point in the lid catch
We also have this 40 ltr bin and were very happy with it - however the lid catch broke very soon after getting it. I tried to get a new catch but then found it was a different type of catch and had wasted my money. These bins definitely have a weak point in the design - the lid. I would like to replace this lid - but not pay any more money!! I see someone else has managed to get some good customer service for Brabantia and they have replaced the lid free of charge. Can mine be replace too please?!
20 November 2014
Rated 5 out of 5 by Sparts Solid item
Had this bin for over 3 years now. Solid.
Never had a problem and it doesn't have a scratch on it - even sharing the house with a 2 year old and two cats.
08 August 2014
Rated 1 out of 5 by londonsarah99 brabantie touch bin 40 litre matt steel
This bin looks great but it totally usless!! Thr lid breaks and now wont close.. ive tried to replace the tiny plastic pieces so I can use again but cant get hold of anyone to help me!! Very expensive for a broken bin ..... I have two other friends with the SAME problem!! Please help asap and send catch that I needto 40 liter touch bin..... 51 Bute gardens, BBrook green hammersmith w67dx
01 August 2014
Rated 1 out of 5 by MGPB1936 Very poor catch design....tiny latch breaks easily
Very poor catch design....tiny latch breaks easily....then lid won't close
14 July 2014